YOUNGSTOWN WATER DEPARTMENT
Servicing: Boardman, Poland, Canfield, Austintown, Struthers
City of Youngstown Water Company, Bill Pay, Login, Bill, Phone Number, Hours, Customer Service, New Service
YoungstownWater.com has prepared the following online guide for water service.
This guide explains how you can find your bills and manage payments, both online and offline. Here, you will find all your payment options listed and described step by step to ensure that you can always pay your bills quickly and efficiently. Also, you can check your billing information, manage your service account and make payments according to Youngstown Water.
You can also settle your bills with credit or debit cards by calling 330-742-8749. If you want the Spanish-language version of the service, please press option 8 on your phone. Making payments by mail, you will need to make your checks or money orders out to the Youngstown Water Department and mail your payment to P.O. Box 6219 Youngstown OH, 44501-6219. Do not send cash by mail, it will not be accepted.
If you want to pay in person, you can visit the downtown Youngstown office located at 26 South Phelps Street Youngstown OH, 44503 1st floor of the Youngstown City Hall. The office is open from 8AM to 4PM, Monday to Friday. You will also find all Water Department service forms on this page. That includes setting up new service, changing your mailing address, daily consumption tracking forms, final read requests, landlord re-establish, online payment turn-on, winter turn-on and winter shut-off forms.
This page also goes on to describe the boil alerts and rates used in the city of Youngstown, Ohio. If you have any questions about your water service after you read this page, you can contact them by email at email@example.com..Alternatively, you can call 330-742-8749 or send a fax to 330-742-8751. In case you want to talk in person, you can visit the main offices at City Hall, 1st Floor 26 South Phelps Street Youngstown, OH 44503. The work hours are 8 AM-4 PM, Monday to Friday.
In the end, we’ve prepared a list of the frequently asked questions. However, if you have any doubts about your service, don’t hesitate to contact the Youngstown Water Department directly at 330-742-8749.
Pay Online Bill Pay/Credit Card/Debit Card
Make a one-time online payment with a credit, debit card, view/print your bills, sign up for automatic bank drafts, view consumption and payment history. Also, sign up for paperless bill.
- Credit Card Payment
- ACH Sign Up
- Cancel Automatic Bank Draft
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You can pay your bills with credit or debit cards by calling 330-742-8749. If you want the Spanish-language version of our service, please press option 8 on your phone. You will need your account number and billing address listed on your billing statement.
Making payments by mail you will need to make your checks or money orders out to the Youngstown Water Department and mail your payment to P.O. Box 6219 Youngstown OH, 44501-6219. Do not send cash by mail. It will not be accepted.
If you want to pay in person, you can visit the downtown Youngstown office located at 26 South Phelps Street Youngstown OH, 44503 1st floor of the Youngstown City Hall. The office is open from 8:00 AM to 4:00 PM, Monday to Friday, cash, checks, money orders, credit cards accepted.
Manage your water account online. View current statements, past bills, check water usage and make payments.
If you have multiple accounts with the Youngstown Water Company, login with your landlord number and see all your balances at once. If you need changes call 330-742-8751 or email firstname.lastname@example.org.
You will find all Water Department service forms on this page. That includes setting up new service, changing your mailing address, and daily consumption tracking forms. Final read requests, landlord re-establish, online payment turn-on, winter turn-on and winter shut-off forms can also be found here.
Allow up to 4 days for the Youngstown Water Dept to process the service form. Renters send a copy of your state or goverement ID and lease agreement.
If you’re purchasing a property, send a copy of your state or government ID and a settlement statement or recorded deed that included your name and address of property. Land contractors should send a copy of their state or government ID and their documents that include buyer, seller names, address of property, dates, signatures of all parties involved.
Mailing Address Change
Allow 4 days for the Youngstown Water Company to process the change of address. Please do not use this form for moving or name changes. You can either complete the service form or the online version.
If you print the department form please mail to the Youngstown Water Department located 26 S. Phelps St. Youngstown, OH 44503. You can also email it to email@example.com.
- Change Mailing Address (PDF)
- Change Mailing Address (Login)
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Daily Consumption Tracking Sheet
This will help enable you to track water usage by using meter readings that are entered for an 8 day period. Include events within the windows to evaluate how the water is used (i.e. washing clothes, watering the lawn, etc.). The water department can then convert the readings to gallons per day and estimate the consumption for the month.
Final Read Request
Allow 4 days to process the final read request Youngstown Water dept form. This form is for residents who are moving to another location and want to schedule a final meter reading.
Warning: The Youngstown Water Department will shut-off water service at a final read unless a new user has signed up to begin new service. Also, if the account is delinquent at the time of the final read request, the water will be turned off. If no one establishes service at the time of the final read request, the water will be turned off.
Landlord Re-Establish Service Request
Allow 4 days to process the landlord re-establish dept form. If you are the property owner of record with the Youngstown Water Department and you are requesting the water account be placed into your name to avoid disconnection of service or to have service restored, please complete this form along with a copy of your state or government ID.
Online Payment Turn-On Release
If your water had been disconnected and you made your payment online you must complete one of the options below to get your water restored:
1) Visit Youngstown Water at 26 S. Phelps Street with your photo ID, sign a turn‐on release and pay the non‐refundable turn‐on fee.
2) Fill out and sign this form along with providing us with a copy of your photo ID and Fax to: 330‐742‐8751 or email to the email address above. Also, you must pay a non‐refundable turn‐on fee with a debit or credit card on our website listed above. $40.00 if you are residing in the City or $44.00 if you are residing in the County.
Winter Shut Off
Allow 4 business days to process the winter shut-off request.
Please allow 4 business days to process the winter turn-on department form.
Meter Reading: 330-742-8752
City Sewer: 330-742-8820
Mahoning County Sewer: 330-793-5514
Trumbull County Sewer: 330-675-2775
Bank Draft: 330-742-8210
Leak at Street: 330-742-8760
Leak at Home: 330-742-8752
Meander Water: 330-799-6315
Meter Shop: 330-742-8762
City Hall, 1st Floor 26 South Phelps Street Youngstown, OH 44503
Hours of Operation: Monday – Friday, 8:00AM – 4:00PM
160 North West Avenue Youngstown OH 44502
Hours of Operation: Monday-Friday, 8:00 AM-4:00PM
P.O. Box 6219 Youngstown OH, 44501-6219.
What should I do if I lose my bill?
Why did I receive a water bill when I was out of town and didn’t use any water?
How can I change an incorrect name or address on my bills?
I have fallen behind on my water bills. How can I make payment arrangements?
Do sewer charges apply if I fill my swimming pool?
I’ve made an online payment. When will it be posted on my account?
What forms of payment do you accept if I decide to come in person?
I want to pay my bills, but I’m not sure where I can pay them.
What happens if my check bounces?
Is it possible to get a final meter reading if I sell my house?
Help us read your water meter?
The Youngstown Water Department may require access to your meter for maintenance. Please bear the following rules in mind if you’re landscaping:
- Permanent structures (walls, fences, gates, etc.) cannot be installed in a utility easement area without a permit from the City.
- Your meter area needs to be accessible. Remove shrubbery, trees and low growing bushes from its surrounding.
- If you’re planting trees, bear in mind that the tree roots can entangle underground pipes and cause them to break and create water leakage.
- Shrubbery can impede our ability to properly read your meter
- People with already established landscaping must trim their plants to allow access to the water meter.
In case you have questions about meter maintenance, or you need help locating it, you can call our customer service at 330-742-8749.
What should I do if a water main breaks?
My water looks dirty. What should I do?
Is it necessary to filter the water in my home?
Most of the time, the iron particles cannot be seen by the naked eye because they’re very small. But if you set up a filter, the iron will accumulate on it and become visible. In that case, you will need to remove it to preserve the quality of water.
I think I received an incorrect bill. Can I dispute it?
Once your request is processed, you will be given all the details, including the time and place, of your hearing. You have full right to inspect all Youngstown records regarding your account before the hearing. However, you cannot request a hearing to prevent the interruption of water service.
You have the right to be represented by an attorney or you may participate in the hearing on your own. You water service will not be interrupted until the hearing is finished and the Water Department makes a decision regarding your case. Still, you have to remain current on subsequent billings during the proceedings or your service may be interrupted. You will receive the final hearing decision in person and in writing. The final decision is not open to dispute from any party involved in the case.
I don’t understand how to read my water meter. What should I do?
The water meter works like a car odometer. This means that you read all the numbers from left to right. You can obtain the readings only from the water meter itself and not the outside touch-read. This touch-read is not meant to display readings, it merely transmits electronic code to a handheld receiver to eliminate human errors.
You can determine what volume of water was used by calculating the difference between the readings. All water bills show water consumption expressed in 100 cubic feet or 1 CCF. How to convert CCF to gallons
- 1CCF = 748 gallons
- If you want to calculate the gallons consumed, you can multiply CCF by 748. For example: 12 CCF x 748 gallons = 8,976 gallons
- Understand that you might not be checking the meter on the same date as the one used for billing.
How to check if there are any water leaks?
Before you start, turn off all faucets and appliances that use water. Your meter has a disc (either round or triangular) that represents a leak detector.
The leak detector turns when there is water going through the meter. If the detector moves even after you turned off all your faucets and appliances, it means you have a leak. Even if it moves very slowly, you have an issue, because slow leaks quickly build up and cost you a fortune over a longer period.
Alternatively, you can write the numbers and location of the dial indicator. Then, wait for a couple of hours and read the meter again. If the numbers changed, even slightly, and you didn’t use any water in your home, you probably have a leak.
People often ask if their meter is working properly when they accrue high charges. You need to understand that a meter is a mechanical device that slows down and stops functioning over time. This means that it almost never registers high or fast water consumption by mistake.
How to save water and reduce your water consumption?
First and foremost, check if your toilet wastes water. Toilets are especially susceptible to silent leaks which amount up to several thousand gallons of water being wasted each year. These leaks are hard to spot because they run very slowly out of the tank. Make sure to check if your toilet leaks by following these steps:
- Open your toilet tank by lifting its lid.
- Place a few drops of food coloring into the tank. Never use dye, because it may stain your toilet and ruin its appearance.
- Leave the toilet untouched for an hour or two. Let it rest for even more, if you have the time.
- After that, carefully inspect the toilet bowl. If you notice even a shred of food coloring in it, you have a silent leak in your toilet.
I have a leak in my toilet. How can I fix it?
Toilet leaks are usually caused by faulty flush valves. The flush valve is a flap that acts as a stopper at the bottom of the toilet tank. After years of use, the stopper can become worn out and stop working properly. Luckily, it’s easy to solve this problem. Visit your local plumber and purchase an inexpensive replacement valve. Replacing the valve is pretty straight forward and simple.
You might be wasting water in your home. Be careful how you consume water.
Many everyday activities use a lot of water. For example, laundry uses 20 to 45 gallons per load, showering takes 20 to 30 gallons, toilets use 3.5 to 7 gallons per flush. Tub baths spend 30 to 40 gallons of water and garbage disposals use as many as 5 gallons per minute.
If you’ve checked everything, but still can’t find out what causes your water consumption to be high, don’t hesitate to call us at 330-742-8749. We will help you out any way we can.
If you’re a landlord, you can check and confirm all outstanding water accounts for each property in the monthly report.
Landlords can review and verify outstanding water accounts for each owned property in the monthly Landlord Account Report. Logon below: