TOLEDO WATER
City of Toledo Ohio Water Department, Bill, Quality, Crisis, Online Bill Pay, Phone Number, Public Utilities
This page covers the Toledo Water Division. It contains all the necessary information regarding their water service, payment methods, billing procedures, service forms and contacts.
If you want to pay your water bill, you can scroll down to see the complete list of the supported payment methods, which include online payments, quick pay, Paymentus and Direct Payment Plan. In addition to that, the Water Division allows you to pay bills with cash, checks, credit or debit cards in person, via phone or mail.
The billing section beneath the payment methods explains the billing process in great detail. If you want to establish a new water service, turn off an existing service, apply for a bill discount or report an emergency or a potential issue with the water distribution system, check out the service section of the page.
In case you’re looking for a way to talk to the Toledo Water Division, move on to the contact part of the page. There, you will find the contact information of each specific department within the Water Division. At the bottom of the page, you will find a list of the frequently asked questions. Check out the FAQs before you decide to contact the department and if you feel we missed anything please let us know.
PAYMENT
Online Bill Pay/Credit Card/Debit Card
You have 3 different options to make online payments. The first option is online billing. This method will allow you to view invoices, total amounts paid, make changes, sign up for direct withdrawal and paperless billing.
The second option for making payments to the Toledo Water Company is Quick Pay. This option offers customers a quicker way to view account balances and payments received.
The third option goes directly through Paymentus. This option doesn’t give you any account details just an option to make a payment. This method is perfect for you if you already have a billing statement and you just want to make an online payment direct versus bill pay.
Automatic Payments
Phone
Over the phone payments can be made by calling 866-417-0726. You can use a credit or debit card over the phone.
Person
420 Madison Avenue, Toledo, Ohio 43604 from 8:00AM-4:30PM Monday-Friday.
BILLING
Bills
After you have registered, you will be able to access your utility account. You can view invoices and balances due, make a payment, sign up and make changes to your bank plan, change contact information and register for paperless billing.
SERVICE
New Service
You must apply in person or over the phone. When applying, you will need to complete a new service application, provide a photo ID and make an appointment for DPU to read the inside meter.
Person: Customer Service Walk-In Center at 420 Madison Avenue Toledo OH 43604 in downtown Toledo. Hours: Monday-Friday, 8:00AM-4:30PM.
Phone: Call 419-245-1800 and speak with a customer service representative. Customer Service Center works 7:00AM-6:00PM, Monday-Friday.
Water Shut-Off
You must call 419-245-1800 to schedule a final meter reading and pay off all outstanding Toledo Water Department account balances.
Water Emergency and Repair Turn Off Service
Call 419-936-2020 to report a water main break or other water emergencies. For water turn off services, call 419-936-2020 from 7:00AM-10:30PM, they operate 7 days a week.
Senior Water Discount
The senior water discount is available for primary single family home owners in the City of Toledo. Home owners must be 65 years or older. If disabled, you may also qualify for this program.
Make Changes to Account
If you would like to make changes on your Toledo Water Department account, you must either login or create an online account at the Department of Public Utilities below.
Sewer and Drainage
CONTACT
Phone Numbers
Customer Service: 419-245-1800
Emergency: 419-936-2020
Payments: 866-417-0726
Sewer & Drainage Services: 419-936-2924
Water Distribution: 419-936-2826
Water Reclamation: 419-727-2602
Water Treatment: 419-936-3021
Toledo Waterways Initiative: 419-720-0929
Main Office
420 Madison Avenue, Toledo, Ohio 43604
Phone: 419-245-1800
Email: dpucustomerservice@toledo.oh.gov
Hours of Operation: Monday-Friday 8:00AM-4:30PM
Administration
Cindy Geronimo, Commissioner
Denise Clark, Manager Billing and Legal
420 Madison Avenue
Toledo, Ohio 43604
Phone: 419-936-3736
Fax: 419-245-1853
Jennifer Gogol, Manager Customer Service
420 Madison Avenue
Toledo, Ohio 43604
Phone: 419-245-1888
Fax: 419-245-1853
Customer Service: 419-245-1800
Call Center Hours: 7:00 AM to 6:00 PM
QUESTIONS?
I want to pay my bill. What are my options?
You can use one of the several supported payment options.
- You can send a check or a money order by mail.
- You can pay in person by coming to the 420 Madison Avenue, from 8:00 AM to 4:30 PM, during workdays.
- You can arrange automatic payments with your bank.
- You can make online credit card payments using Paymentus. You can also call them by phone at 866-417-0726.
How often does the Water Division send out water bills?
I want to report a water emergency. Who should I call?
I’m falling behind on my bills. What should I do?
There’s a person at my door claiming to be a representative of the Toledo Water Division. How can I confirm his identity?
If you want to verify that a field employee was sent to your address, you can call the Customer Service at 419-245-1800.
I don’t understand how Quick Pay works. Can you explain that?
I just bought a house and moved in to the area. How can I set up a new service?
The address of the Toledo Water Division is 420 Madison Avenue and it’s open from 8:00 AM to 4:30 PM on workdays. If you want to apply by phone, call their Customer Service at 419-245-1800 from 7:00 AM to 6:00 PM, Monday-Friday.
I’m a tenant. Can I put a water bill in my name?
When is my next meter reading?
How can I check if I qualify for a discount?
If you have any other questions on senior discounts, check out this guide or call the Customer Service at 419-245-1800.
