GREATER CINCINNATI WATER WORKS

Bill Pay, Login, Phone Number, Hours, Start Service, Bill

This page is dedicated to the Greater Cincinnati Water Works. It contains all the information about their water service, payments, bills, forms, and contact options. 

The GCWW allows you to pay your bills with autopay, eBills, online payments, via mail and phone, as well as in person. Scroll down to the payment section for a more detailed guide on all the payment methods. Here, you can find out how you can use their online portal called myGCWW to automate your water service, bills, payments and service forms. MyGCWW also allows you to place multiple accounts under a single name, which is a useful option for landlords and owners with multiple properties. 

In case you want to launch a billing dispute or request a payment plan to help you pay off your water bill, check out the billing section of this page. If you have any doubts about your water service, you can explore the contact section and select a method that best suits your needs. However, be sure to check out the FAQs at the bottom of the page before you decide to call GCWW. Your question may already be answered here. 

PAYMENT

Autopay

Pay with your checking, savings, credit or debit card by setting up autopay ACH. This service is available through myGCWW Customer Care Portal customers.

eBill

By using the eBill method, you can receive email reminders when your bill is due, view your past or present bills any time, and choose paperless billing.

Online Payment

Make one-time or recurring payments through the online portal. Pay your bill online using your credit/debit card or electronic check.

  1. Use your account number to make a payment
  2. Follow the prompts and enter the necessary information
  3. Submit the payment

Mail

To Cincinnati Water customers who want to pay by mail, please do not send cash, and send checks made out to the Greater Cincinnati Water Works. Also, include your your (10) digit account number on the check and allow 5-7 days to process payments. The address below is the off-site processing center, not the walk-in customer service address.

Greater Cincinnati Water Works
P.O. Box 5487
Carol Stream, Illinois, 60197-5487

Phone

Call 513-591-7700 and use the automated phone service. You can make your water payment with a checking, savings, debit or credit card. This service is available 24 hours a day, 7 days a week.

If you’re paying with your checking or savings account:

  1. Have your (10) digit GCWW account number.
  2. Write your banks routing number.
  3. Include your banks checking or savings account number.

In case you’re paying by credit card:

  1. Have your (10) digit GCWW account number.
  2. Write the debit/credit card number.

Person

Greater Cincinnati Water Works
4747 Spring Grove Avenue
Cincinnati, Ohio 45232
Monday – Friday, 7:30 a.m. – 5:30 p.m.

*If you come after hours, you can place your payment in the secure night depository box, located near the building entrance.

Cincinnati City Hall
City Treasurer’s Office, 2nd floor
801 Plum Street
Monday – Friday, 8:00 a.m. – 5:00 p.m.

*Only cash, checks, and money orders can be deposited at this location.

The City of Mason Municipal Center
6000 Mason-Montgomery Road
Monday – Friday, 8:00 a.m. – 4:30 p.m

*Only cash, checks, and money orders can be deposited at this location.

BILLING

Bills

You can view past or present bills by logging in or creating an account below.

Landlord/Tenant Account

The property owner is the one responsible for the water account and billing with the Cincinnati Water Department. A billing statement will be sent both to the tenant and the landlord each month. To login in and view past water bill or payments click the link below.

Billing Disputes

If you want to dispute your bills, you will need to send a dispute request within 21 days of the due date. If your dispute is not resolved immediately, you can request a hearing before the City of Cincinnati Office of Administrative Hearings. You can submit your dispute request by:

Delinquency Issues

If you think you will not be able to pay your bill by the due date, you should contact the Greater Cincinnati Water Works Customer Service to check if you can arrange a payment plan. You can contact the Customer Service by calling 513-591-7700.

If you fail to pay all charges by the due date, you may be required to pay additional fees. Contact the Customer Service as soon as possible.

SERVICE FORMS

Starting service or ending service you will need to call 513-591-7700. When making a final meter request, please include the information listed below. If you have any questions, call 513-591-7700.

  1. Account number and the property address
  2. Name and mailing address of the person receiving the final bill
  3. Name and mailing address of the new owner
  4. Date you want the final reading to be made
  5. Arrangements for the meter to be read. 

CONTACT

Phone Numbers

Billing/Customer Service: 513-591-7700
 
Emergency: 513-591-7700
 
Lead Information: 513-651-5323
 
Construction & Engineering Branch Services: 513-591-7837
 
Construction & Engineering Records: 513-591-7855
 
Construction & Engineering Fax: 513-591-7878
 

Water Main Breaks: 513-591-7700

Sewer Emergencies (MSD): 513-352-4900

Source Water Protection: 513-624-5611

Main Office

4747 Spring Grove Ave Cincinnati, OH  45232

Customer Service: 513-591-7700

Email: help@mygcww.org

Hours of Operation: 7:30 a.m. to 5:30 p.m., Monday – Friday

Payments

Greater Cincinnati Water Works
P.O. Box 5487
Carol Stream, Illinois, 60197-5487

Phone: 513-591-7700 24 hours a day.

Damage Claims

Construction & Engineering

Construction & Engineering Branch Services: 513-591-7837
 
Construction & Engineering Records: 513-591-7855
 
Construction & Engineering Fax: 513-591-7878

QUESTIONS?

What benefits do I get from myGCWW Customer Care Portal?

The personalized myGCWW Customer Care Portal provides you with the following benefits:
  • You can select how you want to receive and pay your water bills
  • View and export your water consumption
  • Review and save your bills whenever you want
  • Use paperless billing
  • Choose any AutoPay option
  • Use advanced account management

I want to enroll into myGCWW Customer Care Portal. How can I do that?

If you want to enroll, you need to follow these three simple steps:
  1. Find your account number.
  2. Press ENROLL NOW on the login screen.
  3. Verify your account by opening the link that can be found in the confirmation email.

I can’t find my GCWW account number. What should I do?

Your GGCWW account number is always ten-digits long. You can find it in the top right corner of each GCWW bill.

Is my information private and secure?

Yes. The Greater Cincinnati Water Works does not sell or share your information with anyone. The information you enter will only be used in their system to identify and contact you in regards to their service.

Can I view my GCWW bills online?

When you log in, click on the MyBills/Letters tab. Then, press the View/Save Bill option. This will open a PDF copy of your statement, which you can download or print for your personal use.

How long do I have to wait for my payment to be posted?

As soon as you receive the receipt, the payment will appear on your GCWW account. Your new balance will be shown in the Account Summary tab.

Can I schedule future payments and not worry about my bills?

Yes. You can use the Manage Payments option and select a future date. The payment will be processed on the selected date.

Be aware that a scheduled payment cannot stop a pending interruption of service, if your account is past due. In that case, you will need to pay the full amount immediately.

I want to request special services from GCWW. Can I do that?

Yes. You can request special services like meter reading or service orders by contacting GCWW. Use the contact us form on their website, send them an email at help@mygcww.org or call their Customer Service. The number is 513-591-7700 and the hours of operation are 7:30 AM to 5:30 PM, Monday to Friday.

How are my water charges calculated?

Water charges consist of two separate parts: water usage and service availability. The service availability or the base charge is a fixed amount that is paid for the connection to the public water system. This fixed amount includes all operational and maintenance costs. The water usage charge depends on the amount of water consumed.

How can I know when I will have my water meter read?

GCWW customers are typically billed once every three months. If you want to find the precise date of your next water meter reading, you will need to enroll in the myGCWW Customer Care Portal.

Is the water safe to drink?

GCWW prioritizes safe drinking water. Their system conducts around 600 tests on a daily basis to ensure that the water is always safe to drink. Source waters are tested before they enter the treatment plants and experts test the water after each phase of the treatment process.

GCWW collects water samples from the distribution system to continuously monitor the water quality after it leaves the treatment factory.

The water from GCWW meets or exceeds all health standards developed by USEPA.

My water turns brownish from time to time. Should I report this?

Water can become reddish or brownish due to the rust from corrosion in the pipes. However, this is not a health concern – the water still meets all health regulations.

If you have questions or your laundry is stained from rusty water, you can call the GCWW Customer Service at 513-591-7700. They will send you laundry aid to remove the rust from the clothes. If you notice rusty water in your faucets, you can run cold water for a few minutes. Odds are the water will become clear again.

My drinking water looks cloudy. Is this an issue?

No. Cloudy water is caused by tiny air bubbles in the water. The bubbles naturally rise to the surface and disappear into the air. This does not change the water safety.

If you have any additional questions, you can call the GCWW Customer Service at 513-591-7700.

What if I experience trouble logging into myGCWW Customer Care Portal?

No. Cloudy water is caused by tiny air bubbles in the water. The bubbles naturally rise to the surface and disappear into the air. This does not change the water safety.

If you have any additional questions, you can call the GCWW Customer Service at 513-591-7700.

I accidentally submitted wrong information in my profile. Can I correct this?

Yes. If you have just created your account and you want to change your profile information, press Update Info?. Any time after that, you can update your information in the My Profile section.
However, you can only change the following information:
  • Email address
  • Birth date
  • Billing address
  • Contact (phone number)
  • Billing preference
  • Social security number
Once you’ve made the necessary changes, press the Update button to confirm them.

How can I add multiple accounts to my profile?

You do not have to enroll each account individually. When you register, all your accounts will become available.

If you have multiple GCWW accounts, you will simply enter the account number of your additional properties during the enrollment process. If you can’t find one of your accounts, you can use the Moving? form to move the problematic account under your name.

I want to report a problem. How can I contact GCWW?

It’s never been easier to contact GCWW. You can reach out to them using the Contact Us form on their website or call their Customer Service at 513-591-7700. The hours of operation are 7:30 AM to 5:30 PM, Monday to Friday.

I’ve made a payment, but I’m not sure it went through.

If your payment goes through, you will be given a receipt after you confirm the payment. You will also receive a confirmation email notifying you of the payment.

In case you want additional confirmation, you can check out the Account Summary tab and view the Last Payment Received and Payment Date to confirm that the payment went through.

I want to cancel a payment. How can I do that?

You can press Cancel Payment in the Account Summary tab to cancel a scheduled payment. However, you cannot cancel payments that were made in the past or on the same day.

I’ve decided to move. Do I have to enroll in the myGCWW program again?

No. You can fill out the Moving? Form and all of your accounts will automatically be updated.

I want to pay my bill. What are my payment options?

There is a variety of options at your disposal. All payment options are described above, in the Payment section.

How can I know if my bill was sent to me? When are the bills due?

Bills are sent out to consumers within five days of the meter reading. They are due 21 after they are produced.

I think there’s a water main leak or break. Can I report the potential issue?

Yes. You can call 513-591-7700, 24/7, in case of emergency. Please provide the precise address and the nearest cross street. GCWW is bound to investigate all reported leaks and breaks. However, the property owners are responsible for all plumbing on their private properties. The owners are also responsible for protecting the water meter.

Why is fluoride added to my water?

A state law passed in 1969 requires all water systems to add fluoride to their water to protect teeth. According to the American Dental Association, people who drink water enriched with fluoride have 20% to 40% less cavities. However, home filtration devices can still remove the fluoride from water.