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COLUMBUS THE DIVISION OF WATER

Columbus Ohio Water Deprartment Public Utility Company, Bill, Account Number, Payment

This page contains all the information about the Columbus Division of Water and its services. 

You will find all supported payment methods, billing instructions, as well as all service forms pertaining to the water and sewer service in the Columbus area. Now, you can pay your water bills online, via phone, mail and in person. If you decide to pay your water bills in person, you can go to any of the 120 authorized locations that accept bill payments with a $2 processing fee. You can check all authorized billing locations in the alternative locations segment under the payments section.

Jump to the service forms section if you want to start new service, close an existing one, make property damage claims, report leaks or apply for bill discounts. Visit the contact section if you want to reach out to the Columbus Division of Water via phone, fax, post mail, email or in person.

At the bottom of the page, you will find a set of the most frequently asked questions. We advise you go through them and notify us if we missed anything, so we can better serve you and everybody else looking for information about Columbus Public Utilities.

PAYMENTS

Online Bill Pay/Credit Card/Debit Card

Make one-time payments online, with a credit/debit card or a bank account. Sign up for automatic payments each month with a debit, credit card or a bank account. Receive email notifications when your payment is due or stop paper bills. View your bill online 24/7.

You can use Quick Pay with no enrollment for one-time payments. 

Phone

Call 800-824-2375, Visa and Master Card are accepted. A $2.00 processing fee will apply.

Mail

Make checks payable to “Columbus City Treasurer – Water and Sewer Services” and mail to: Columbus City Treasurer Water and Sewer Services PO Box 182882 Columbus, OH 43218-2882

Person

Michael B. Coleman Governmental Center 111 N Front Street Columbus, OH 43215 Open weekdays 7:30 AM – 5:00 PM. Free short-term parking is available. Cash, check and money orders are accepted. Payments are no longer accepted at the Public Utilities 910 Dublic Road or City Hall.

Alternative Locations

Make payments through Western Union or call 800-325-6000. Kroger, Meijer, Giant Eagle and Walgreens stores accept Columbus utility bill payments.

BILLING

Get copies of your Columbus The Division Of Water bill 24/7 and manage your account. 

  • Landlords, property management companies or tenants must complete a tenant billing agreement form to have the water bill directly billed to the rental address or tenant. The owner of the property will still receive copies of the water bill.
  • Tenant Billing Agreement (PDF)

If you need instructions on how to calculate your bill, check out the PDF below.

SERVICE FORMS

New Service Home Owners

If you just purchased a home and need to start a new service directly into your name, call 614-645-8276 and speak with a customer service representative, Monday-Friday 7:00 AM-6:00 PM. 

New Service Renters

If your landlord or property manager is requiring you to pay for the water, you must complete a tenant billing agreement service form to have the statement billed directly into your name. The owner of the property will still receive copies because the water bills stay with the address, not the person.

New Water Service

If you want to obtain a new water service, you will need to verify that your property is eligible for the service. Call 614-645-7330 to talk to the Sales Officer about the verification process.

Stop Service

If you would like to stop service or close a water account, please call the customer service at 614-645-8276, Monday-Friday 7:00 AM-6:00PM.

Foreclosure Form

Per Columbus City Code 1105.045, the deed holder of a property is responsible for the property’s unpaid water bills. When a property is in foreclosure, the deed transfer process can be slow and it sometimes does not end until the property is re‐sold. Therefore, we need the following information before we can remove your name from the water account.

Leak Adjustment Application

Once the Columbus Water Company receives the completed form and copies of receipts, we will contact you to set up an on-site inspection. We cannot process your request without proper verification. After the inspection, our offices will review all the information for a possible adjustment. Allow three to six weeks for the adjustments take effect.

It is the policy of the Department of Public Utilities that leak adjustments may be granted for a period of no greater than six (6) months prior for monthly accounts, or twelve (12) months prior for quarterly accounts. You should continue to pay all water and sewer charges until a decision has been made. If you should have any questions regarding your bill or if you would like to make payment arrangements, please contact the Customer Service Center, Monday through Friday between the hours of 7:00 AM to 6:00 PR at 614-645-8276

RETURN FORM TO:

Department of Public Utilities
Attn: Customer Service Leak Investigation
910 Dublin Road
Columbus OH 43215
By Fax: 614-645-0222
By EMAIL: UtilityLeadRep@columbus.gov

Low Income Water/Sewer Discount Program, Multi-Unit and Master Metered Properties (Landlords, Property Managers)

Master metered multi-unit properties are eligible for a low-discount program if the tenants pay for water/sewer services. 80% of the units must have income levels at 150% or less of the federal poverty level or participate in food stamp benefits, Ohio Medicaid, low income energy assistance (LIHEAP), home energy assistance (HEAP), Ohio works first, social security disability, subsidized or public housing benefits, or other programs approved by the Director of Public Utilities. Customers will receive a 20% discount on water/sewer charges. Meter readings and late fees will not be discounted. 

Low-Income Water/Sewer Discount Program

Household income must be less than 150% of the federal level. Customers must provide proof of income by income tax returns, W-2 forms and also must be enrolled in a low income such as food stamps benefit, Ohio Medicaid, Low Income Assistance Program, Home Energy Assistance (HEAP), Ohio Works First, public housing benefits. Customers will receive a 20% discount on water/sewer charges. The discount will not be applied towards meter reading or late fees.

Household Size/Maximum Income

1 – $19,128

2 – $25,342.50

3 – $29,693.50

4 – $37,416.00

5 – $43,207.50

6 – $48,210.00

7 – $52,863.00

8 – $59,985.00

9 or more – 71,083.50

Property Damage Claims

To open a claim with the City of Columbus for injury or property damage, please complete the Claimant Statement form in its entirety.

Senior Citizen Water Discount Application

To be eligible for a senior discount on a City of Columbus water bill, the customer must be 60 years or older, must be at less than 150% of the federal poverty level and live in a single family home with one water meter.

Storm Drain Marker Project Request Form

Complete the online form if you’re interested in participating in the City of Columbus No Dumping, Drains to River storm drain marking project. 

Tenant Billing Agreement

Landlords and property managers can bill tenants or renters directly. Owners will still receive duplicate copies of the billing statements from the City of Columbus to ensure payments are current. Past due bills are still the owner’s responsibility.

Wet Basement & Flooding Questionnaire

Street flooding or sewer backups must be reported to the 24-hour sewer maintenance operations by calling 311 or 614-645-3111.

CONTACT

Phone Numbers

Customer Service: 614-645-8276

Customer Service Fax: 614-645-0222

Service Requests: 614-645-3111

Water Emergency: 614-645-7788

Sewer Emergency Services: 614-645-712

Main Office

Columbus The Division Of Water: Michael B. Coleman Government Center 111 N. Front Street  Columbus, Ohio 43215 

Phone: 614-645-8276

Fax: 614-645-0222

Email: utilityleadrep@columbus.gov 

Hours of Operation: Monday-Friday 7:30AM-5:00PM.

Email

Columbus The Division Of Water: utilityleadrep@columbus.gov

Water and Sewer Services: utilityleadrep@columbus.gov

311 Service Requests: 311@columbus.gov

QUESTIONS?

What should I do if I lose my bill?

You can make online payments here.

Alternatively, you can pay in person at the Michael B. Colemen Government Center at 111 N. Front Street, Columbus, Ohio, 43215. The hours of operation are 7:30 AM to 5:00 PM, but you can leave your payment in a drop box if you come after hours. In addition to that, there are more than 125 locations that will accept your utility bill, including Kroger, Meijer, Walgreens and Giant Eagle. Call Western Union at 800-325-6000 for the complete list of authorized locations.

I think my bill is too high. Can someone check if there are any leaks?

Yes. You can read more about high bills here and learn to check your meter reading here. If you have any doubts about your service, you can call the Columbus Division of Water Customer Service Center. Their number is 614-645-8276. The hours of operation are 7:00 AM to 6:00 PM, Monday to Friday.

I have some questions about my water bills. Who should I call for help?

The Columbus Division of Water Customer Service Center. Their number is 614-645-8276 and they’re open to your calls from 7:00 AM to 6:00 PM on all workdays.

The Division of Water sent me a letter notifying me of a rejected check. What should I do?

The letter contains all the information that you need to make the check billable. If you have any additional questions about the instructions provided in the letter, feel free to call the Customer Service Center at 614-645-8276. Their hours of operation are 7:00 AM to 6:00 PM, Monday through Friday.

I’m a property owner and I want to put the water bill in my tenant’s name. Can I do that?

Yes, you can transfer the bill to your tenant’s name by using a Tenant Billing Agreement.

You, the property owner, will still receive a copy of the bill even if it’s placed under your tenant’s name. This will allow you to monitor the bills and payments accrued by your tenant. However, you should be aware that this will not absolve you of the responsibility for the bills

I hit a hydrant and I want to make payment arrangements for the damage. Who should I call?

Call 614-645-6261 to talk with the claims office if you want to make payment arrangements for the damage.

Can someone fix the leak in my yard for me?

Yes, but you should be aware that the owner of the property is responsible for fixing the leak. If you want the Division of Water to help you with the issue, you can call their Customer Service Center at 614-645-8276 and ask them to send a plumbing team to your location.

I want to end my water service, because I sold my house. What should I do?

If you want to close your account, you need to call the Customer Service Center. They will request additional information from you and schedule a final meter reading from your property. You can reach the Service Center at 614-645-8276, from 7:00 AM to 6:00 PM on all workdays.

My inside and outside meters are not in line. What should I do?

You should call the Columbus Division of Water Customer Service Center at 614-645-8276. They are open to calls from 7:00 AM to 6:00 PM on all workdays. They will help you determine if your meters need a repair.

If you’re unsure how to read the water meter, click here for more information.

Can the Division of Water arrange for someone to read my meter for me?

Yes, the Division of Water Customer Service Center schedules all meter readings. You can contact them by phone at 614-645-8726, from 7:00 AM to 6:00 PM on all workdays.

If you want to learn how to read your water meter, click here for the instructions.

My water has a strange odor/taste. Who should I call to check the issue?

Any questions pertaining to water quality should be directed to the Water Quality Assurance Lab. Their phone number is 614-645-7691.

You can read more about the most common water quality concerns here.

I’m falling behind on my water bills. Can I arrange a payment plan?

You can call the Customer Service Center at 614-645-8276, from 7:00 AM to 6:00 PM, Monday through Friday, if you need any help with your payment arrangements. Their interactive messaging system is available 24/7 for emergency cases.

I want to fill my pool. Can I get a discount?

Unless you have an auxiliary sewer meter, you do not qualify for a sewer discount when you fill your pool. If you need more information about auxiliary sewer meters, feel free to call the Customer Service Center at 614-645-8276.

You can read more about what it costs to fill a pool here.

I’ve gone bankrupt. Who do I need to notify about it?

Our Customer Service Center resolves all bankruptcy issues. You can call them at 614-645-8276.

If my tenant doesn’t pay the water bill, will I be responsible for his unpaid charges?

Yes, the property owner is responsible for the bill, if the tenant fails to pay his dues. The city can pursue a tenant who skips bills through a collection agency, but it is the property owner who is responsible in case that fails.

A fire hydrant is leaking. What should I do?

Call 614-645-7788 to speak to the Water Distribution Dispatcher immediately.

It appears there is a leak somewhere in my street. Who should I call to report the issue?

You should call the Power and Water Distribution Maintenance Office at 614-645-7788 and provide them with as much information as possible.

My water meter (or the valve on the meter) appears to be leaking. Who should I call for help?

You should call the Customer Service Center at 614-645-8270. Their representatives are on the line from 7:00 AM to 6:00 PM, Monday through Friday. You can ask them to send someone to inspect the issue.

I want to establish new water service. How can I do that?

If you want to start a new service, you need to call the Customer Service Center at 614-645-8276. Their representatives are open to your calls on all workdays, from 7:00 AM to 6:00 PM.

There is no hot water on my property. What should I do?

If you still have cold water, you have a problem with your water heater, not the water distribution service. If you have neither cold nor hot water, you should contact the Customer Service Center for more information. Their number is 614-645-8276 and their hours of operation are 7:00 AM to 600 PM.

My water looks rusty. What should I do?

Run cold water for a few minutes and the issue should disappear. If the problem persists, you can call the Water Quality Assurance Lab at 614-645-7691 for more information.

My water looks cloudy. What should I do?

Call the Water Quality Assurance Lab at 614-645-7691 for more information on cloudy water.

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