Online Bill Pay, Customer Service, Phone Number, Address, Hours of Operation, Municipalities Utilities

This page covers all the information regarding the Campbell Water Department and their services. Here, you will find all the accepted payment methods, billing information, Water Department reports and contact numbers.

The Campbell Water Department allows you to pay your outstanding bills in person at their office 351 Tenney Ave, Campbell, OH 44405 between hours 8 AM and 4 PM, Monday-Friday. If you want to pay by mail, send your payment to 351 Tenney Ave Campbell, OH 44405. However, cash is not accepted by mail.

If you want to pay your bills online, you will need to register at the PSN online payment center. There, you will be able to see your entire payment history and pay any outstanding bills online. If you decide to pay your bills online, be aware that your account will be charged the processing fees for each payment.

This page also contains the complete breakdown of all codes used to describe the billing amounts. Scroll down to the billing section to view. 

In case you have any questions about your water service, please check the frequently asked questions at the bottom of the page or call the Campbell Water Department at 330-755-3396.


Online Credit/Debit Card 

Pay your Campbell Water Department bill by clicking the link below and signing up through the online payment center powered by PSN. Pay by checking, savings, credit card and monthly autopay (ACH). View payment history, print receipts, change your payment profile. $1.00 will be applied to checking and savings payments. 2.75% for credit card payments and an additional 50 cents for payments below $100.00.


Campbell Water Department payments should be mailed to 351 Tenney Ave Campbell, OH 44405.

Cash will not be accepted by mail.


Pay your Campbell Water Dept bill in person at 351 Tenney Ave, Campbell, OH 44405 between the hours of operations of 8:00 AM-4:00 PM Monday-Friday. There is also a bill payment box outside city hall for check and money orders.


The City of Campbell’s billing system is done by mail using a postcard. They use 1-2 letter codes to describe the billing amounts. Below is a complete breakdown on what and how they charge you for water. If you have any questions about your billing statement, call 330-755-3396.  

Service Codes

  • W – Water charge.
  • CW – Capital improvement.
  • S – Sewer charge.
  • SFM – Sewer fixed monthly.
  • TC – Trash Collection The city of Campbell has their own waste management set prices outsourced to Republic Services.
  • SS – $3.00 per unit storm water management
  • S1 – $15.00
  • S2 – Charged based on units.
  • S3 – $75.00
  • A – Actual
  • Estimated
  • C – Customer provided.
  • $8.80 per 1,000 gallons water.
  • $8.50 sewer fixed monthly.
  • 0-999 Gallons min. rate $21.75
  • First 1,000 gallons $28.25
  • Each additional 1,000 gallons $6.50
  • Capital improvement $6.75
  • 0-999 Gallons Min Rate $21.75
  • Each additional 1,000 gallons $8.40


The annual water quality report for Campbell can be found here. If you have any questions about the quality of water or want to get a paper copy of the report, you can call the Water Department at 330-755-4822 for more information. All questions and comments should be directed to superintendent Joe Tovarnak.

If you have any problems with backflow, we advise you to read this PDF guide.


Phone Numbers

General Customer Service: 330-755-3396

Water Clerk Carol Shiminsky: 330-755-3396

Water Plant: 330-755-4822


351 Tenney Ave Campbell OH 44405

Phone: 330-755-3396

Hours of Operation: Monday-Friday 8:00 AM-4:00 PM


Mail: 351 Tenney Ave Campbell OH 44405

Phone: 330-755-3396


Water Clerk (City Hall): Carol Shiminsky

Superintendent: Joe Tovarnak

Class III Operator: Shawn McCormick

Maintenance: David Ramirez

Utility Operator: Andrew Boehkle

Utility Operator: Maria Molina


Can I set up monthly auto draft payments for my Campbell Water bill?

Yes, you can use the third party software that the City of Campbell has chosen for online payments. You will first need to register an account then login to make payments. Additional servicing fees do apply since it’s a third party software. Once you are logged into the system you can set up auto-pay, view payment history, print receipts and change your online profile if needed.

Can I pay my water bill over the phone with a credit card?

At this time, the Campbell Water Dept wants you to use the PSN service to pay by credit card. They do not have an over the phone billing system. You can pay online with the PSN software as stated above, mail to 351 Tenney Ave, Campbell, OH 44405 or in person using the same address. If you’re using a check or money order, you can drop your check or money order off in the bill payment box outside city hall. If you have any questions, you can call 330-755-3396.

I dont understand the charts above on your website and how it's described on my postcard billing statement, who do I call to ask some questions?

We agree their billing system isn’t the greatest and not that clear. You can call 330-755-3396 for clarification.

I think I have problems with backflow, what should I do?

Issues arising from backflow can be solved by installing backflow prevention devices. You can read more about it here. Alternatively, you can give the Campbell Water Department a call at 330-755-4822 and they will help you with any issues regarding water service.

Who should I call if I have questions about my water service?

If you have any questions, comments or suggestions, you should call 330-755-4822 and ask to speak to superintendent Joe Tovarnak.

What is the phone number if I have a question about making a payment?

You can call 330-755-3396 if you have additional questions about your water payments.

What are the hours of operations to the Campbell Water Department?

The hours of operation for the Campbell Water Dept are 8:00 AM-4:00 PM Monday-Friday.

Does the Campbell Water Dept do e-billing through email?

No, you will only receive your statement postcard through the mail – nothing electronic.

What payment methods can I use to pay my bills?

Currently, the Water Department accepts a limited number of payment methods. This includes payments by mail, checks and money order payments. If you want to make online payments, you will need to use the PSN software as explained above.

I want to come and pay my bills in person, where is the Campbell Water Department office located?

The main offices are located at 351 Tenney Ave Campbell OH 44405. You can visit them during work hours, between 8 AM and 4 PM, Monday through Friday.

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