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This page contains all the relevant information pertaining to Duke Energy Ohio. The information is organized into different segments, each covering an important part of their gas service.

The first part explains everything that you need to know about making payments to Duke Energy. Here, you can choose between Speedpay, Automatic Bank Drafts, online payments, mail payments and payments by phone. You can use your credit or debit cards, eChecks and cash to pay your bills. The second part deals with the billing information. If you have trouble understanding your bill, you want to sign up for paperless billing, request special bills or participate in discount programs, this is where you should go.

The third part covers the basic service information and explains how you can set up a new gas service, cancel or transfer an existing one. It also contains a gas service manual that will help you better understand the Duke Energy service. The fourth part represents a list of the Duke Energy contact information. Go here if you’re looking to contact them or visit their offices. You will find their hours of operation listed here as well.

At the bottom of the page, you will find the most commonly asked questions. Go through them if you have any uncertainties about the Duke Energy gas service. If you need additional help, you can always go back to the Contact section and personally reach out to Duke Energy.


Online Bill Pay/Paperless Billing

Duke Energy allows its customers to opt for paperless billing and receive their energy bills online. With online bills, you can pay when, where and how you want with no additional charges. You can also sign up for email reminders and Duke Energy will keep you updated on your latest bills.

Pay Online/Credit Card/Debit Card/eCheck

You can quickly pay your bills by scheduling a one-time online payment with Speeday with credit cards, debit cards or eChecks. A convenience fee will be applied.


Pay your bills in person at all Duke Energy authorized locations. Simply enter your location and Duke will automatically recommend the closest payment location. Remember to bring your account number if you want to pay bills in person.

Automatic Draft ACH

Set up your bank account to automatically pay your energy bills when they become due with Automatic Draft. Simply sign in to your Duke Energy account and enroll in the Automatic Draft program.


You can use Speedpay to make payments by phone as well. Call 800-544-6900 to arrange an over-the-phone payment with Speedpay. The payment will be applied immediately.


If you want to pay your energy bills by phone, send your check payment to:

Duke Energy  P.O. Box 1327 Charlotte, NC 28201

Compare Payment Methods

You can choose what payment method you would like to use while using Duker Energy.


Payment Confirmation

You can opt in to receive notifications whenever your bill payment is processed. Select between email notifications, text messages or no confirmation at all. Sign into your online account configure your notification settings.

Understanding Billing Statements

Your bill contains various information aside from the due amount. To help you better understand your bill and calculate your energy expenses, the official Duke Energy page has prepare a sample bill for you.

Special Bills

People with disabilities can request special bills from Duke Energy. Simply fill the bill request form with your information and submit it. Your next bill will be accompanied with the special version.

Third Party Notification

Duke Energy allows its customers to enroll into the Third Party Notification program in case they experience difficulties paying their bills. Under this program, a designated person will receive copies of your energy bills and help you stay up to date with your payments. However, bear in mind that the third party is not responsible for your bills.

You can apply for this program online or print out the PDF file and mail it to Duke Energy.

Medical Certificate

An official medical certificate can help delay your gas service shut-off. Complete the form on the Duke Energy website, confirm it with your physician and send it back to Duke Energy to request a medical delay of service shut-off.

If your service has already been shut off, call the Duke Energy Customer service immediately. Their phone number is 800-544-6900.

Percentage of Income Billing

To help the most vulnerable classes in the society, Duke Energy offers its customers a program under which they always pay a certain percentage of their income. To apply for this program, your household income will have to be below 150% of the federal poverty level.

If you qualify for the percentage program, speak to your local Community Action Agency. You can reach out to Ohio Development Services Agency by phone at 800-282-0880 or visit their website for more information.

Home Energy Assistance Program (HEAP)

If you have trouble paying your bills, you can apply to the Home Energy Assistance Program (HEAP), provided that you qualify as a low-income household.

To apply, go to your Community Action Agency and get a form. Call the Home Energy Assistance Program at 800-282-0880 with the application or send the filled out form by mail to the following address:

Home Energy Assistance Program

P.O. Box 1240 Columbus, OH 43216

If you’re located in Franklin County, use the following phone numbers: 614-644-660 or 614-752-8808.

Alternatively, you can call Duke Energy at 800-544-6900.


Started in 1986, HeatShare is a program that allows Duke Energy customers to help out their community members by donating contributions. Duke Energy contributes $100,000 each year and matches each customer donation to HeatShare. All proceeds go to cover the bills of community members that can’t afford winter heating.

To apply for HeatShare assistance, contact the Salvation Army, which administers the program, at 513-762-5636.

To make a donation to HeatShare, simply fill out the specially noted Customer Contribution part of the monthly bill by writing out the amount you would like to donate and add the designated amount to your monthly bill.

Alternatively, you can make a donation by mailing a check or money order payment to:

Duke Energy HeatShare Program

139 E. Fourth St. Cincinnati, OH 45202

Make your checks out to The Salvation Army – HeatShare Program.


New Service

If you’re moving into the area and you want to establish a new service, you will need to provide the following information:

  • Previous address
  • New address
  • Mailing address
  • Service start date
  • Date of birthday
  • Social security number/federal tax ID
  • Roommate (or spouse) information

In addition to that, a new service requires you to establish credit with Duke Energy before the service starts.

If you need help establishing new gas service, contact the Duke Energy Customer Service at 800-544-6900. Their hours of operation are 7:00 AM to 7:00 PM, Monday through Friday.

Stop Service

If you’re moving out of the area and you want to shut off service to your address, you will need to provide the following information:

  • Address
  • Mailing address
  • Date of service shut-off
  • Date of birth
  • Social security number/federal tax ID

Visit Duke Energy Ohio to stop service.

Service Transfer

If you’re moving within the Ohio service area, you will need to transfer your gas service to your new address. You will be asked to provide the following information:

  • Previous address
  • New address
  • Mailing address
  • Service start date
  • Date of birth
  • Social security number/federal tax ID
  • Information about your spouse/roommate situation

Visit the Duke Energy move your home service page for more information.

Property Managers

Property managers can make service requests on the official Duke Energy page, by filling out the online form.

Gas Service Manual (Business)

To request a gas service manual, register for an online account and download the latest version of the PDF document.


Emergency: 800-634-4300

Customer service: 800-544-6900, 7:00 AM to 7:00 PM EST, Monday through Friday

Hearing or speech impaired line: 711

Fraud and scams: 800-777-9898

Environmental issues: 855-355-7042

Mail payments to: Duke Energy P.O. Box 1326 Charlotte, NC 28201-1326

Mail other correspondence to: Duke Energy 1000 E Main Street Mail Drop WP 890 Plainfield, IN 46168

Before you dig, call: 811 or 800-362-2764

Contact/Phone/Mail: Duke Energy Ohio


I enrolled into the Payment Confirmation program and I’m constantly receiving texts and emails. Can I cancel this service?

Yes, you can cancel payment confirmations whenever you want. Send STOP to 57812 from your smartphone to cancel text confirmations. If you want to cancel email confirmations, change your account settings or press on the unsubscribe link that comes with each confirmation email.

How much does Duke Energy charge for paperless billing?

Paperless billing is an advanced feature of the Duke Energy system. However, the company provides paperless bills for free. Your bill will remain the same, but you will receive it in electronic form, if you opt for paperless billing. No charges are required to switch to paperless billing either.

Can I transfer a service to my name?

Yes. If you’re moving and staying in the Ohio service area, you will need to relocate your existing gas service to your new address. Visit the Duke Energy website for more information.

I requested a new service, a transfer or a shutdown of an existing gas service. How long will it take for Duke Energy to process my request?

If you’re looking to start, stop or transfer a gas service, you will need to submit a formal request to Duke Energy. After you’ve made the request, allow three business days for Duke Energy to process the request and act accordingly.

I was asked to give my social security number or federal tax ID. Why does Duke Energy need that information?

Duke Energy needs your social security number or federal tax ID to confirm your identity. This is non-negotiable. If you do not want or cannot provide the necessary information, Duke Energy will not be able to service you.

I want to start a service, but I can’t make the request on my own. Can I send someone to do it for me?

No. For security reasons, the person making the request can only put the service under their own name. This means you will have to make the request on your own.

I think there’s a gas emergency in my area. What should I do?

If you suspect there is a gas emergency in your area, leave the potentially affected area immediately. Then, call the emergency line at 800-634-4300 to report the issue.

What is HeatShare?

HeatShare is a community program that allows you to help out your neighbors who can’t afford to pay their bills. Duke Energy matches each donation that you make and provides an additioanl $100,000 each year. Contact the Salvation Army at 513-762-5636 for more information.

All of this information is confusing me. Where can I get help?

If you need help with your gas service, you can call the Duke Energy Customer Service at 800-544-6900, 7:00 AM to 7:00 PM EST, Monday through Friday.

Alternatively, you can request a gas service manual from Duke Energy.