Login, Phone Number, Bill Pay, Customer Service, Bill Matrix

This page contains all the relevant information regarding Columbia Gas of Ohio. The entire page is divided into several sections, including payment, billing, service, contact and FAQs.

Scroll down to the payment section to view all the payment methods that Columbia Gas supports. This includes online payments, payments by checking and savings accounts, credit/debit cards and cash. This part also explains how you can set up automated monthly payments. Move on to the billing section if you have any problem understanding your bill or setting up paperless billing. If you have troubles paying your bills, check out the payment plans or discount programs under the billing section. Here, you can also help your friends and family pay their gas bills by sending them financial help.

The service section of the page covers everything in regards to the gas service. Go there to find out how to set up a new service, cancel, transfer or reconnect an existing service. If you suspect there is a gas emergency or an energy theft, scroll down to the service part to find more information on how to act in such cases. Landlord agreements and digging procedures are also located here.

Near the end of the page, you will find the contact information of the Columbia Gas. This includes all of their phone lines and addresses. The frequently asked questions are placed at the bottom of the page. If you have any questions about the Columbia Gas of Ohio that we didn’t answer we would love to hear from you.


Online Bill Pay/Checking Account

You can pay your Columbia Gas bills with a checking account. Always keep your bank account and Columbia Gas account information near you. Go to account summary if you want to check your payment status.

Credit Card/Debit Card

You can also pay your energy bills with a credit or a debit card through BillMatrix. Keep your Columbia Gas account number handy. BillMatrix supports payments with Discover, MasterCard, Visa and American Express cards.

Be aware that BillMatrix charges a $1.75 processing fee for each payment that you make. Call 866-694-1828 for more information.


Each gas bill comes with a return envelope that allows you to quickly mail your check or money order to Columbia Gas.

To send a payment by mail, cut out the payment coupon from the bill and place it in the envelope together with your payment. Don’t forget to write out your Columbia Gas account number. Allow 5 days for the payment to be processed. To prevent thefts, avoid sending cash by mail.

Columbia Gas of Ohio, Inc.
P.O. Box 742510
Cincinnati, OH 45274-2510


Columbia Gas also accepts payments by phone thanks to BillMatrix. If you’re paying by phone, you can use credit/debit cards or electronic checks. BillMatrix supports Discover, MasterCard, Visa and American Express or ATM Debit Cards with a PULSE, STAR, NYCE or ACCEL logo.

Call 866-694-1828 to pay your gas bill by phone. Be aware that each payment will come with a $1.75 processing fee.


If you want to pay in person, you can contact authorized payment agents to pay your bills wherever you are in Ohio. Always keep your receipt and never make payments to agents that are not officially recognized by Columbia Gas of Ohio.

To find an authorized payment agent near you, go here and enter your address, city, state and zip code. Select the farthest distance you’re willing to go to and press Search. The system will return a list of the closest authorized agents.

Automatic Payments

You can set up automatic online payments for your monthly bills using Autopay. Go here to enroll and configure your automated monthly payments. Automatic payments are free to use, no additional charges apply.


If you have troubles understanding your bill, scroll down to see a bill example with all the important information highlighted.

Lost Bill

If you lose your return envelop or bill, log into the online system to check the amount due. Send your payment by mail with your address and full name to Columbia Gas of Ohio, Inc. P.O. Box 742510 Cincinnati, OH 45274-2510

Paperless Billing

Now, you can enroll into the Columbia Gas paperless billing program and gain instant access to electronic bills on all your computers and mobile devices. With paperless billing, you will receive a monthly email, when your bill is ready. You will also receive other important information about the gas service on a regular basis. Enroll into the paperless billing program here.

Payment Plans

In case you have difficulties paying your bills, contact the Columbia Gas Customer Service at 800-344-4077 to arrange a payment plan. The customer service line works from 7:00 AM to 7:00 PM, Monday to Friday, and 8:00 AM to 12:00 PM on Saturday.

Discount Programs

Columbia Gas provides its customers with a number of discount programs. If you want to apply for a discount, check out the page below to see if you qualify for the programs offered by Columbia Gas.

Help Others

Do you know someone who needs help paying their energy bills? Use this form to send them no less than $10 and help them stay on track with their bill payments.


Start New Service

If you want to start a new service, call the Columbia Gas customer service at 800-344-4077. The line is open from 7 AM to 7 PM, Monday through Friday, and 8:00 AM to 12:00 PM on Saturday.

Alternatively, you can call their line for new service lines and meters at 800-440-6111.

Cancel Service

In case you want to cancel an existing service, contact the customer service at 800-344-4077. Their representatives will be there to help you cancel your gas service.

Transfer Service

Do you want to transfer an existing service to another name? Reach out to the Columbia Gas customer service at 800-344-4077. Their hours of operation are 7:00 AM to 7:00 PM, Monday through Friday, and 8:00 AM to 12:00 PM on Saturday.


For carbon monoxide or gas emergencies, call 911. After that, call the Columbia Gas of Ohio at 800-344-4077. The line is open 24/7.

IMPORTANT: Don’t report strange odors or gas incidents via email or call Columbia Gas on the phone until you leave the affected area! Remain in a safe place until a professional checks and solves the problem.

Reconnect Service

If you have received a shut-off notice, call the customer service at 800-344-4077 immediately.

If your service has already been disconnected, you will have to pay a $52 fee to reconnect the service on top of all the past due bills. In addition to that, you will need to ensure safe conditions in your residence for the Columbia Gas employees to reconnect your service.

Once you pay your outstanding debts, your gas service will be reconnected within 3 business day.

Suspected Energy Theft

If you suspect that there is an energy theft going on in your residential area, contact the Columbia Gas hotline at 866-515-9864. The calls are fully confidential.

Landlord Agreements

If you want to set up a landlord agreement with Columbia Gas, complete this form and send it by mail to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.


Emergency Phone: 800-344-4077

Customer Service: 800-344-4077

New service: 800-440-6111

Energy theft: 866-515-9864

If you plan to dig, call 811.

Email: Email Columbia Gas of Ohio

Send payments by mail to: Columbia Gas of Ohio P.O. Box 742510 Cincinnati, OH 45274-2510

General correspondence and questions should be sent to the following mailing address: Columbia Gas of Ohio P.O. Box 2318 Columbus, OH 43216-2318

Legal notices and correspondence mailing address:

CSC-Lawyers Incorporating Service: 50 West Broad Street, Suite 1800 Columbus, OH 43215


How can I check if natural gas is available at my address?

If you’re unsure whether natural gas is available at your address or not, you can call 800-440-6111 and ask for the information. Alternatively, you can submit an online request and you will receive a reply within 2 business days.

Natural gas is not available at my residence. Can Columbia Gas extend their lines to serve me?

If there is no natural gas available at your residence and you want to set up a new service, contact the Columbia Gas New Business Team at 800-440-6111. An employee will evaluate your request and determine the main line availability. Ultimately, he will explain the main line extension process.

Do I have to install the line from the main line to my home?

No, Columbia Gas does that for you. Contact the New Business Team at 800-440-6111 for more information. You can schedule the installation of a new service line using the same phone number.

What are the requirements for the gas meter location?

There are specific requirements for meter settings. If you want to find out all the details, contact the New Business Team at 800-440-6111 or refer to the Natural Gas Meter Placement Sheet.

I have trouble navigating myself through British Thermal Units (BTUs), cubic feet (CCFs), MCFs and Therms. Can you help me?

  • 1 cubic foot equals around 1,020 BTUs
  • 100 cubic feet cover 1 CCF or 102,000 BTUs
  • 1000 cubic feet cover 1 MCF or 1,020,000 BTUs
  • A Therm covers 100,000 BTUs or approximately 1 CCF
  • A Dekatherm equals 1,000,000 BTUs or approximately 1 MCF

I want to set up a natural gas service. How long will that take me?

That depends on the location. Call the New Business Team at 800-440-6111 for more information on your specific location.

I think my delivery pressure is too high. Is there a standardized delivery pressure?

The standard delivery pressure is 7” water column. Call 800-440-6111 to speak with the New Business Team for elevated pressure requests.

When can I call the New Business Team? Do they have specific work hours?

The New Business Team of Columbia Gas works from 8:00 AM to 4:30 PM, Monday through Friday. The emergency service is available non-stop, but the offices are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Dat after Thanksgiving, Christmas Day.

I think there might be a gas leak in my home. What should I do?

If you think there might be a gas leak in your home, rely on your senses. If you smell a rotten-egg odor, leave the building. Turn off all motorized equipment that might be in use. Leave the entire area as soon as possible.

Once you get to a safe location, call 911 and then 800-344-4077. Don’t light any flames or fires or use any devices that could cause a spark. This includes smartphones, flashlights, tools etc. Do not attempt to ventilate your home by opening doors or windows.

If you see a damaged connection to a gas appliance, bubbles or dying vegetation near a gas line, evacuate yourself from the premises. If you see an exposed pipeline after a natural disaster, leave your home immediately.

If you hear a hissing, whistling or roaring sounds from a gas line or a gas appliance, leave the area immediately. Once you’re on a safe location, call 911 and then 800-344-4077 to report the issue.

I want to dig and plant a tree in my garden. Do I need to report this?

Yes. If you plan to dig anything on your property, you need to call 811 at least two business days before you start digging. It’s easy and free to call 811 and it’s required by law. Never start any projects involving digging before you report your plans.

How do I know if I have carbon monoxide poisoning?

Carbon monoxide poisoning causes the following symptoms:
  • Headaches
  • Dizziness
  • Nausea
  • Heavy breathing
  • Feeling of tiredness at home, but feeling fine away from home
If you have the above mentioned symptoms and you suspect carbon monoxide might be causing them, go outside immediately. Then call 911 from a safe location.