A FIRST ENERGY COMPANY
Bill Pay, Login, Phone Number, Customer Service, Power Outage Map, Payment, First Energy
This page contains information related to Toledo Edison, an electric company of First Energy Corp, operating in Ohio. You will find payment, billing, service and contact information on this page.
The first part deals with the supported payment methods and plans. Go here if you want to find a way to pay your bills with Toledo Edison. The billing section explains your bill, helps you sign up for paperless billing and covers information regarding late bill payments and meter readings. The service section will tell you how you can establish a new service, upgrade or cancel an existing one as well as how to deal with electrical accidents, outages and emergencies. Go here if you need help with your service.
In the end, you will find all Toledo Edison contacts listed out for convenient use. You can contact them online, through phone, by mail or in person. Below the contact information, we have prepared a list of the frequently asked questions. If you have a specific problem that needs answered that we did not cover, please contact Toledo Edison directly.
Online Bank Draft
You can pay your bills using a one-time online bank draft with a checking or savings account. However, you will need to register an online account with Toledo Edison first. It will take up to three business days for the payment to be processed and your account to be billed.
Toledo Edison places certain restrictions on one-time bank drafts. You will not be able to pay your bills this way if:
- You register for a cash only account
- Your account type is collective billing
- More than 30 days have passed since the bill’s due date
- Your service has been disconnected
Automatic Card Payments
The Toledo Edison Automatic Credit Card Payment Program allows you to forget worrying about your electric bills. Under this program, your credit or debit card will automatically be charged when a bill becomes due.
Supported cards: Visa, MasterCard, Discover
Read more about Automatic Credit Card Payment Program or register online to set up automatic payments below.
One-Time Credit Card Payment
You can use your credit or debit card to make a one-time payment to Toledo Edison to settle your bills through ePay Preferred. You can do this online or by phone. To make a phone payment, call 866-569-4770.
Supported cards: Visa, MasterCard, Discover, American Express,
ATM debit cards: Pulse, Star, NYCE
When you complete the payment, you will be given a confirmation number. Always save this number. If you need help with your payment, call the ePay Preferred Customer Service at 800-794-1630.
Toledo Edison allows its customers to enroll into the checkless payments plan and pay their bills directly through their bank account. Under this plan, customers can choose automatic bank payments or direct payments.
If you opt for direct payments, you will have to make each bill payment manually through Direct Payment Plan, the authorized third-party service.
You can sign up for checkless payments through Direct Payment Plan or by calling the Toledo Edison Customer Service at 800-447-3333, from 8 AM to 6 PM, Monday to Friday.
To pay your electric bills by phone, call 866-569-4770 with your credit or debit card, electric bill and Toledo Edison account number prepared. The payment goes through ePay Preferred and a convenience fee will be applied.
Supported cards: Credit cards: Visa, MasterCard, Discover, American Express. ATM debit cards: Pulse, Star, NYCE
Call the ePay Preferred Customer Service at 800-794-1630, if you need help with phone payments.
If you want to pay your electric bills by mail, simply send your money order or check together with the return stub of your bill to the following address: P.O. Box 3687 Akron, Ohio 44309-3687
To pay in person you can visit a number of contracted establishments.
Equal Payment Plan
Under the Equal Payment Plan, Toledo customers pay equal monthly bills throughout the year, despite their usage. This way, you’re billed 1/12th of your estimated annual electricity usage.
This does not mean that your bills will be lower. Each year, your bill will be re-evaluated and adjusted to follow your usage more closely.
Toledo Edison allows its customers to sign up for electronic bills and start receiving online bills and bill notifications. Under this program, you can pay your bills online from your phone or computer.
Do you have trouble reading your electric bills? Toledo Edison has prepared a sample bill for your to help you understand your bill.
Late Bill Payments
If you think you will not be able to pay your bill in time, contact the Toledo Edison Customer Service at 800-447-3333 to avoid service disconnection. The line is open from 8:00 AM to 6:00 PM, Monday through Friday.
Toledo Edison operates on a clear and transparent meter reading schedule. However, keep in mind that your meter might be read a day before or after the dates designated on the following link.
Do you want to learn more about Toledo Edison and their Ohio service? Check out all the brochures and guides on the Toledo Edison website.
Are you moving in to the area? Be sure to request service from Toledo Edison at least two days before you want the electricity service to start. You can do that by filling out the following form:
Prior to establishing new service, Toledo Edison may require you to place a security deposit. Read more about their credit policy at the link below.
If you plan to move out, you will need to cancel your service to stop getting electric bills. You can do that by logging in on the Toledo Edison website and filling out the form below.
You can apply for a service upgrade or request electrical work. Simply fill out the form below and your request will be within a few business days.
Report or view current power outages with Toledo Edison.
Do you need help staying current on your bills? Toledo Edison offers a number of assistance programs that can help you. You can choose between Home Energy Assistance Program (HEAP), Ohio Partners for Affordable Energy (OPAE) Fuel Fund, Neighbors Helping Neighbors – Toledo Salvation Army and Military Deferred Payment Program
Visit the link below for more information on each program.
Is there a lighting problem in your area? You can report the problem and request that an outdoor light be fixed by completing the following form.
If you think there is an electrical emergency in your vicinity, call 888-544-4877 immediately. Stay away from power lines, especially if they’re downed, and always assume that the wires are live and dangerous.
Damaged power lines can kill you. Do not touch them under any circumstance. For absolute safety, stay at least 30 feet away from the downed wire and the damaged pole.
If a downed power line falls on your vehicle, stay inside. Call 888-544-4877 and do not leave the vehicle until help arrives and deals with the problem.
If someone was involved in an electrical accident inside or in the vicinity of your home, use the main circuit breaker to cut the power off and call 911 for medical help.
If you see that someone came in contact with an outside power line, call 911 immediately. Do not attempt to move the person or the damaged power line.
Scams, Frauds, Impersonations
If you have an unexpected visit from someone claiming to be a Toledo Edison employee, do not allow them to enter your home without proper identification. If someone calls you and asks for immediate payments from you to keep your service running, hang up the phone. The person is not associated with Toledo Edison in any way.
If someone calls you to request sensitive personal information, such as a social security number, do not share your info. Toledo Edison employees will never call you and ask for such information.
Similarly, do not open links in texts or emails, if you are not sure that the sender is an employee of Toledo Edison.
Call 800-447-3333 if you think someone is trying to scam or fraud you. Read more about how you can protect yourself at the link below.
Customer Service: 800-447-3333, from 8:00 AM to 6:00 PM, Monday to Friday
Emergency or power outage: 888-544-4877 or 1-888-LIGHTSS
Address: P.O. Box 3687 Akron, Ohio 44309-3687
Hearing or speech impaired people, call: 711
ePay Preferred Customer Service: 800-794-1630
Home Energy Assistance Program (HEAP): 800-282-0880
Ohio Partners for Affordable Energy (OPAE) Fuel Fund: 800-282-0880
Neighbors Helping Neighbors – Toledo Salvation Army: 419-241-3549
Military Deferred Payment Program: 800-995-0095
I don’t want to worry about my bill payments. Can I set up automatic monthly payments?
I’m not happy with my service. What are my options?
An outdoor light in my street is not working. How can I report the issue?
Can I pay my bills by mail?
I’m a speech/hearing impaired person and I need help. Who should I call?
I don’t think I can afford to pay my bills. What should I do?
If you’re facing long-term difficulties paying your bills, you can apply for an assistance program. Go here to read more about the assistance programs and their requirements.