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TOLEDO EDISON

A FIRST ENERGY COMPANY

Bill Pay, Login, Phone Number, Customer Service, Power Outage Map, Payment, First Energy

This page contains information related to Toledo Edison, an electric company of First Energy Corp, operating in Ohio. You will find payment, billing, service and contact information on this page.

The first part deals with the supported payment methods and plans. Go here if you want to find a way to pay your bills with Toledo Edison. The billing section explains your bill, helps you sign up for paperless billing and covers information regarding late bill payments and meter readings. The service section will tell you how you can establish a new service, upgrade or cancel an existing one as well as how to deal with electrical accidents, outages and emergencies. Go here if you need help with your service.

In the end, you will find all Toledo Edison contacts listed out for convenient use. You can contact them online, through phone, by mail or in person. Below the contact information, we have prepared a list of the frequently asked questions. If you have a specific problem that needs answered that we did not cover, please contact Toledo Edison directly.

PAYMENT

Online Bank Draft

You can pay your bills using a one-time online bank draft with a checking or savings account. However, you will need to register an online account with Toledo Edison first. It will take up to three business days for the payment to be processed and your account to be billed.

Toledo Edison places certain restrictions on one-time bank drafts. You will not be able to pay your bills this way if:

  • You register for a cash only account
  • Your account type is collective billing
  • More than 30 days have passed since the bill’s due date
  • Your service has been disconnected

Automatic Card Payments

The Toledo Edison Automatic Credit Card Payment Program allows you to forget worrying about your electric bills. Under this program, your credit or debit card will automatically be charged when a bill becomes due.

Supported cards: Visa, MasterCard, Discover

Read more about Automatic Credit Card Payment Program or register online to set up automatic payments below.

One-Time Credit Card Payment

You can use your credit or debit card to make a one-time payment to Toledo Edison to settle your bills through ePay Preferred. You can do this online or by phone. To make a phone payment, call 866-569-4770.

Supported cards: Visa, MasterCard, Discover, American Express, 
ATM debit cards: Pulse, Star, NYCE

When you complete the payment, you will be given a confirmation number. Always save this number. If you need help with your payment, call the ePay Preferred Customer Service at 800-794-1630.

Checkless Payments

Toledo Edison allows its customers to enroll into the checkless payments plan and pay their bills directly through their bank account. Under this plan, customers can choose automatic bank payments or direct payments.

If you opt for direct payments, you will have to make each bill payment manually through Direct Payment Plan, the authorized third-party service.

You can sign up for checkless payments through Direct Payment Plan or by calling the Toledo Edison Customer Service at 800-447-3333, from 8 AM to 6 PM, Monday to Friday.

Phone

To pay your electric bills by phone, call 866-569-4770 with your credit or debit card, electric bill and Toledo Edison account number prepared. The payment goes through ePay Preferred and a convenience fee will be applied.

Supported cards: Credit cards: Visa, MasterCard, Discover, American Express. ATM debit cards: Pulse, Star, NYCE

Call the ePay Preferred Customer Service at 800-794-1630, if you need help with phone payments.

Mail

If you want to pay your electric bills by mail, simply send your money order or check together with the return stub of your bill to the following address: P.O. Box 3687 Akron, Ohio 44309-3687

Person

To pay in person you can visit a number of contracted establishments.

Equal Payment Plan

Under the Equal Payment Plan, Toledo customers pay equal monthly bills throughout the year, despite their usage. This way, you’re billed 1/12th of your estimated annual electricity usage.

This does not mean that your bills will be lower. Each year, your bill will be re-evaluated and adjusted to follow your usage more closely.

BILLING

eBills

Toledo Edison allows its customers to sign up for electronic bills and start receiving online bills and bill notifications. Under this program, you can pay your bills online from your phone or computer.

Sample Bill

Do you have trouble reading your electric bills? Toledo Edison has prepared a sample bill for your to help you understand your bill.

Late Bill Payments

If you think you will not be able to pay your bill in time, contact the Toledo Edison Customer Service at 800-447-3333 to avoid service disconnection. The line is open from 8:00 AM to 6:00 PM, Monday through Friday.

Meter Reading

Toledo Edison operates on a clear and transparent meter reading schedule. However, keep in mind that your meter might be read a day before or after the dates designated on the following link.

Brochures

Do you want to learn more about Toledo Edison and their Ohio service? Check out all the brochures and guides on the Toledo Edison website.

SERVICE

New Service

Are you moving in to the area? Be sure to request service from Toledo Edison at least two days before you want the electricity service to start. You can do that by filling out the following form:

Prior to establishing new service, Toledo Edison may require you to place a security deposit. Read more about their credit policy at the link below.

Stop Service

If you plan to move out, you will need to cancel your service to stop getting electric bills. You can do that by logging in on the Toledo Edison website and filling out the form below.

Service Upgrade

You can apply for a service upgrade or request electrical work. Simply fill out the form below and your request will be within a few business days.

Power Outages

Report or view current power outages with Toledo Edison.

Assistance Programs

Do you need help staying current on your bills? Toledo Edison offers a number of assistance programs that can help you. You can choose between Home Energy Assistance Program (HEAP), Ohio Partners for Affordable Energy (OPAE) Fuel Fund, Neighbors Helping Neighbors – Toledo Salvation Army and Military Deferred Payment Program

Visit the link below for more information on each program.

Lighting Problems

Is there a lighting problem in your area? You can report the problem and request that an outdoor light be fixed by completing the following form.

Emergencies

If you think there is an electrical emergency in your vicinity, call 888-544-4877 immediately. Stay away from power lines, especially if they’re downed, and always assume that the wires are live and dangerous.

Damaged power lines can kill you. Do not touch them under any circumstance. For absolute safety, stay at least 30 feet away from the downed wire and the damaged pole.

If a downed power line falls on your vehicle, stay inside. Call 888-544-4877 and do not leave the vehicle until help arrives and deals with the problem.

Electrical Accidents

If someone was involved in an electrical accident inside or in the vicinity of your home, use the main circuit breaker to cut the power off and call 911 for medical help.

If you see that someone came in contact with an outside power line, call 911 immediately. Do not attempt to move the person or the damaged power line.

Scams, Frauds, Impersonations

If you have an unexpected visit from someone claiming to be a Toledo Edison employee, do not allow them to enter your home without proper identification. If someone calls you and asks for immediate payments from you to keep your service running, hang up the phone. The person is not associated with Toledo Edison in any way.

If someone calls you to request sensitive personal information, such as a social security number, do not share your info. Toledo Edison employees will never call you and ask for such information.

Similarly, do not open links in texts or emails, if you are not sure that the sender is an employee of Toledo Edison.

Call 800-447-3333 if you think someone is trying to scam or fraud you. Read more about how you can protect yourself at the link below.

CONTACT

Customer Service: 800-447-3333, from 8:00 AM to 6:00 PM, Monday to Friday

Emergency or power outage: 888-544-4877 or 1-888-LIGHTSS

Address: P.O. Box 3687 Akron, Ohio 44309-3687

Hearing or speech impaired people, call: 711

ePay Preferred Customer Service:  800-794-1630

Home Energy Assistance Program (HEAP): 800-282-0880

Ohio Partners for Affordable Energy (OPAE) Fuel Fund: 800-282-0880

Neighbors Helping Neighbors – Toledo Salvation Army: 419-241-3549

Military Deferred Payment Program: 800-995-0095

QUESTIONS?

I don’t want to worry about my bill payments. Can I set up automatic monthly payments?

Yes. All Toledo Edison customers can sign up for automatic monthly payments. You can choose between automatic card payments and automatic bank drafts.

I’m not happy with my service. What are my options?

If you’re not happy with your service, you can request electrical works and a service upgrade here. Alternatively, you can cancel your service altogether and choose another electric company.

An outdoor light in my street is not working. How can I report the issue?

You can send in an online repairs request and a Toledo Edison employee will solve the issue.

Can I pay my bills by mail?

Yes, Toledo Edison supports mail payments. To make a payment by mail, simply fill out your money order or check and send it to their company together with the return stub of your bill. The address is: Address: P.O. Box 3687 Akron, Ohio 44309-3687.

I’m a speech/hearing impaired person and I need help. Who should I call?

Speech and hearing impaired customers should call 711 for help.

I don’t think I can afford to pay my bills. What should I do?

If you can’t afford to pay your current bill due to unexpected financial difficulties, you can call the Toledo Edison Customer Service at 800-447-3333 to schedule a late bill payment and avoid a service interruption.

If you’re facing long-term difficulties paying your bills, you can apply for an assistance program. Go here to read more about the assistance programs and their requirements.

There’s a downed power line right outside my home. What should I do?

Stay away from any downed or damaged power line. Call 888-544-4877 or 1-888-LIGHTSS to report the emergency.

Someone from Toledo Edison is asking for my bank account number/social security number through a text message/email. Should I give them the information?

No. Toledo Edison employees will not ask you for sensitive information through emails and texts. If you receive a text asking for that information, call 800-447-3333 to report it.

Where can I learn more about Toledo Edison and their service?

Toledo Edison has prepared a number of useful brochures and guides for its current and prospective clients. Visit their website for more information.

I’d like to know when my next meter reading will be. How can I find that out?

Toledo Edison operates on a transparent meter reading schedule. Go here to find out when your meter will be read. Be aware that the precise date might be moved by a day or two due to unexpected circumstances.

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