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OHIO EDISON

A FIRST ENERGY COMPANY

Login, Phone Number, Bill Pay, Customer Service, Power Outage Map, First Energy, Phone Number, Electric, Payment

This page covers the Ohio Edison, a First Energy Company, headquartered in Ohio. Scroll down to find how you can pay and read your bills, change your service or contact Ohio Edison.

The payment section explains all the methods you can use to pay your electric bills. This includes online bill pay, automatic bank payments, one-time card payments, online, phone and mail payments. The billing segment will show you a sample bill and explain how you can participate in different billing programs. It will also help you deal with late bill settlements and meter readings.

Move on to the service part for information on establishing a new service account, changing or shutting off existing Ohio Edison service. Below the service section, you will see a list of all the contacts related to Ohio Edison. Jump to this part if you need a quick way to reach out to them, or simply call 800-633-4766 to talk to a representative.

The frequently asked questions are placed at the very end of the page. Check out this part if you need help with any specific issue or problem. If you feel we missed anything, please let us know.

PAYMENT

Online Bill Pay/Bank Draft

Ohio Edison lets you pay your electricity bills with online bank drafts using your checking or savings bank account. However, this payment option is available only to registered Ohio Edison customers.

Register here to make an online bank draft.

Your bank account will be charged after 1-3 business day, after the payment has been processed.

Ohio Edison places restrictions on online bank drafts. Namely, you will not be able to pay your electric bills if:

  • You have registered for a cash account
  • Your account refers to collective billing
  • Your service was disconnected for late payments
  • Your bill due date is more than 30 days past

Online bank drafts function as one-time payments.

Automatic Card Payments

Ohio Edison allows you to enroll in the Automatic Credit Card Payment Program, under which your credit/debit card will be billed whenever an electric bill becomes due. All payments will be made and processed automatically.

The company supports the following cards: Discover, Diners Club, MasterCard, Visa

To learn more about Automatic Credit Card Payments, visit the link below.

One-Time Debit Card Credit Card Payments

With Ohio Edison, you can make one-time debit or credit card payments to pay your bills. These payments can be made by phone or online, using ePay Preferred. Call ePay Preferred at 866-569-4770 to make a phone payment or go here to pay your bill online.

Ohio Edison supports the following credit and debit cards: Credit cards: Visa, MasterCard, Diners Club, Discover, American Express

ATM debit cards: Pulse, Star, NYCE

After a one-time card payment, you will receive a confirmation number. Save this number in case you need to verify your payment. If you need help with ePay Preferred, feel free to call them at 800-794-1630.

Automatic Direct Bank Payments

Ohio Edison allows you to sign up for checkless payments and pay your bills through your bank account. Under this program, your bank account will be automatically charged when a bill becomes due.

If you don’t want your account to be billed automatically, you can sign up for direct bank payments. In that case, you will have to make each payment manually through Direct Payment Plan.

To sign up for these plans, visit the Direct Payment Plan website or call the Ohio Edison Customer Service at 800-633-4766, 8:00 AM-6:00 PM, Monday through Friday.

Phone

Make phone payments through ePay Preferred to settle your bills. Prepare your credit/debit card, electric bill and your service account number before you call 866-569-4770 to initiate the payment process. ePay Preferred charges a convenience fee for each payment.

The following cards are supported:

Credit cards: Visa, MasterCard, Diners Club, Discover, American Express

ATM debit cards: Pulse, Star, NYCE

Need help? Call the ePay Preferred Customer Service at 800-794-1630.

Mail

Pay your bills through mail, by sending your money order or check with the return stub of your bill. Send the payments to: P.O. Box 3687 Akron, Ohio 44309-3687

Equal Payment Plan

Under the Equal Payment Plan, you pay the same amount each month regardless of your actual usage. However, this does not mean your bills will be lowered.

Ohio Edison recalculates your bills according to your past usage and adjusts your billing amounts.

Person

Ohio Edison has relationships with several different businesses. Click the link below and enter your zip code for the closest location near you to make a payment on your Ohio Edison Electric account.

Payment Types

If you would like a general snapshot of all the different ways you can pay your Ohio Edison Electricity bill, click the link below.

BILLING

eBills

Switch to paperless online bills. Under this plan, you will receive phone or email notifications whenever a bill becomes due.

Sample Bill

If you have trouble understanding your bill, visit the link below for a sample with clearly highlighted items and elaborate descriptions. If you need additional help, don’t hesitate to call the Ohio Edison Customer Service at 800-633-4766.

Late Bill Settlement

If you cannot settle your bills on time, call the Ohio Edison Customer Service at 800-633-4766 to avoid an interruption of service. Call between 8 :00 AM and 6:00 PM, Monday-Friday and a representative will handle your call.

Meter Reading

You can find out when your electric meter will be read by browsing the schedule below. The precise date may vary by a day or two due to unexpected circumstances.

Useful Links

Ohio Edison has prepared a number of useful online brochures and forms to help you better understand their service. Feel free to visit the link below for more information about Ohio Edison.

SERVICE

New Service

In case you’re just moving into the Ohio service area, you will need to request a brand new service to be established at your address. Fill out the form below to request service from Ohio Edison.

You may be required to place a security deposit before a new service is established on your address. This depends on your credit history and you can read more about it below.

End Service

If you’re leaving the area, you will want to cancel your service with Ohio Edison. Log into the Ohio Edison website and fill out the following form to end your service. If you do not cancel your service, you will continue receiving bills and you will be obliged to pay them.

Power Outage Map

You can view the First Energy storm map below for all power outages or report a power outage in your area. You can also call 888-544-4877 to report power outages.

Assistance Programs

If you need help staying current on your bills, you can apply to participate in a number of assistance programs that are constantly run by Ohio Edison. Residential customers can apply for the following assistance programs:

  • Home Energy Assistance Program (HEAP), Phone: 800-282-0880
  • Ohio Partners for Affordable Energy (OPAE) Fuel Fund, Phone: 800-282-0880
  • Neighbors Helping Neighbors – Toledo Salvation Army, Phone: 419-241-3549
  • Military Deferred Payment Program, Phone: 800-995-0095

Check out the official Ohio Edison website at the link below for more information.

Lighting Problems

If you notice a lighting problem, you can report it by filling out the following form. The Ohio Edison team will process your request and deal with the reported issue.

Emergency

For emergencies, call 888-544-4877 immediately. Avoid downed power lines and always assume they are live.

A downed power line can kill you. If you notice a downed power line, stay no less than 30 feet away from it and call for help.

If a power line falls on your car, do not attempt to leave the vehicle. Call 888-544-4877 and wait for help.

Electrical Accidents

If you witness someone coming in contact with an outside power line, call 911. Do not attempt to help the person on your own. You can only hurt yourself.

In case someone has an electrical accident in your home, cut off the power using the main circuit breaker. After that, call 911.

Scams

Criminals often attempt to impersonate officials and employees in an attempt to get sensitive information or money from residents.

If someone claims to be an employee of Ohio Edison, but cannot show you an official ID, do not let them into your home. Call the Customer Service at 800-633-4766 to report the incident.

Similarly, if someone calls you and requests an immediate payment or sensitive information, such as a bank account number, do not go through with it. Ohio Edison will never call you on the phone to request such information.

If you suspect someone is trying to scam you, call the Ohio Edison Customer Service to report the issue. The number is 800-633-4766 and a representative will quickly inspect your case to see if there are any irregularities with it.

To better protect yourself, visit the link below and find out how you can spot a scam or a fraud.

CONTACT

Customer Service: 800-633-4766

Hours of operation: 8:00 AM-6:00 PM, Monday-Friday

Emergency or power outage: 888-544-4877 or 1-888-LIGHTS

Address: P.O. Box 3687 Akron, Ohio 44309-3687

Hearing or speech impaired people, call: 711

Contact Ohio Edison: Online Form

Contact Center: Ohio Edison

Alerts: Alert Messages

ePay Preferred Customer Service:  800-794-1630

Home Energy Assistance Program (HEAP): 800-282-0880

Ohio Partners for Affordable Energy (OPAE) Fuel Fund: 800-282-0880

Neighbors Helping Neighbors – Toledo Salvation Army: 419-241-3549

Military Deferred Payment Program: 800-995-0095

QUESTIONS?

How can I sign up for paperless billing?

To sign up for eBills, register an online account with Ohio Edison here. When you register, sign in and open the eBills tab under Billing and Payment Options. There, press Learn More and Enroll and fill out the form.

When you fill out the form and accept the terms of service, you will officially be enrolled into the eBills program.

Can I receive both eBills online and paper bills in my mail?

No. When you sign up for eBills, you will stop receiving paper bills. However, you will be able to view and pay your bills online, whenever and wherever you want.

Why can’t I opt in to receive Bill Alerts for my eBill?

Bill Alerts are a feature used for paper bills. When you enroll in the eBills program, you will automatically start receiving alerts and notifications when a bill becomes due. Ohio Edison does not allow you sign up for Bill Alerts if you’re already enrolled in the eBill program to avoid duplicate emails.

I want to cancel eBills. How can I do that?

First, log into your online account. Then, select eBill Electronic Billing under the Billing & Payment Options tab. Press Cancel and your eBills will be cancelled.

I want to make an online payment with my credit card. What are my options?

At the moment, Ohio Edison supports the following credit and debit cards:
  • Credit cards: Visa, MasterCard, Diners Club, Discover, American Express
  • ATM debit cards: Pulse, Star, NYCE

I think there’s an electrical emergency in my area. What should I do?

Call 888-544-4877 as soon as possible. Stay away from damaged or downed power lines until help arrives and deals with the emergency.

How can I establish a new service?

If you want to establish a new service, you will have to fill out the New Service form on the Ohio Edison website. After you submit your form, allow up to three days for your request to be processed.

Someone claiming to be a representative of Ohio Edison is at my doors. Should I let them in?

If the person is not able to provide you with a company licensed form of identification, do not let them into your home. All Ohio Edison employees are obliged to wear company IDs during their shifts.

I doubt I will be able to settle my bill on time. What should I do?

If you’re facing financial troubles and you’re not sure you will be able to pay your bills on time, call the Ohio Edison Customer Service at 800-633-4766 to avoid an interruption of service. The line is open from 8:00 AM and 6:00 PM, Monday-Friday.

I don’t understand my bill. Can someone help me?

Yes. If you have difficulties understanding your bill, check out the Ohio Edison sample bill. If you need additional help, don’t hesitate to reach out to the Ohio Edison Customer Service. Their number is 800-633-4766 and their hours of operation are 8:00 AM to 6:00 PM, Monday to Friday.

John Wyant, Steel Valley Homes

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