Progress, Bill Pay, Power Outage Map, Login, Phone Number

This page is dedicated to Duke Energy Ohio Electricity. It covers all information regarding their service, separated into different parts and sections.

The first segment deals with payments. It explains all Duke Energy supported payment methods, including Speedpay, Automatic Bank Drafts, online payments, mail payments, phone payments and in person payments. Duke Energy allows you to use credit or debit cards, eChecks or cash to settle electric bills.

The next part covers electric bills and billing information. Here, you will be able to apply for paperless billing, examine a sample bill and find links to request special bills and bill discounts. The third section deals with the Duke Energy Ohio service information. Go here if you want to establish a new electric service, transfer your service to another address or cancel your service. Property managers can find out how to request service here as well.

The last part lists out the Duke Energy contacts. Scroll down to this part if you want to find a way to reach out to Duke Energy and talk to their representatives. At the very end of the page, we have prepared a list of the frequently asked questions. We kindly advise you to browse through them before you contact Duke Energy. Your question is likely answered there already.


Online Bill Pay

Thanks to Duke Energy’s collaboration with Speedpay, you can pay your bills quicker than ever before. Use your credit/debit card or eChecks to make one-time online payments that will be processed immediately.

Automatic Bank Draft

Sign up for automatic monthly payments to pay your electric bills with Automatic Draft. All you have to do is sign in to your Duke Energy account and choose to participate in the program.


If you want to pay your electricity bills in person, Duke Energy offers you a number of locations where you can deposit your payment. To find the nearest payment location, enter your current location and Duke Energy will provide you with a list of the closest payment centers.


You can settle your electric bills by phone. Call Duke Energy at 800-544-6900 to make a phone payment with Speedpay. The payment will be applied instantly, together with a $1.50 convenience fee.


Paying by mail is also an option with Duke Energy. Simply fill out your check or money order and send it to:

Duke Energy

P.O. Box 1327 Charlotte, NC 28201


Paperless Billing

In an attempt to help save the environment and reduce the use of paper, Duke Energy Electric of Ohio provides their users with paperless, online billing. With paperless billing, you can sign up to receive reminders whenever a bill becomes due.

Payment Notifications

You can opt in to receive notifications whenever your bill payment is processed. Select between email notifications, text messages or no confirmation at all. Sign into your online account configure your notification settings.

Understand Your Bill

Your electric bill contains a lot of important information. If you’re not sure about what can be found on a standard bill, you can check out the official Duke Energy sample bill.

Large and Braille Prints

If you’re a visually impaired person and you need help reading your bill, you can sign up for large print or braille bills, free of any charge. After you submit the request, you will begin receiving the special electric bills together with the standard one starting from the next billing cycle.

Third Party Notifications

The third party notification system was designed to help people who are experiencing difficulties stay current on their electric bills. If you sign up for Third Party Notification, you will be able to select a person (a family member, relative or friend) that will receive copies of your electricity bills. Although the designated person is not obligated to pay for your bills, they can help you make payment arrangements to avoid service shut-offs.

Apply online or print out the PDF file and send it to Duke Energy via mail. 

Duke Energy 

139 East Fourth Street Mail Drop EX300 Cincinnati, OH 45202

Medical Certification

If you rely on life support equipment or you have certain medical conditions, you can apply for a medical certificate to avoid unexpected electricity shut-offs. You can fill out the form on the Duke Energy website, have your chosen physician sign it and mail it back to Duke Energy. This way, you will delay any upcoming service shut-offs.

In case your electricity has already been cut off, reach out to the Duke Energy Customer Service as soon as possible. Call them at 800-544-6900 for more information.

Percentage of Income

Duke Energy is there to help the poorest member of the society. They offer the Percentage of income billing program for people who are believe 150% of the federal poverty level. Under this program, you always pay a certain percentage of your income, regardless of your usage.

Do you think you qualify for this special billing program? Reach out to your local Community Action Agency or talk to Ohio Development Services Agency. Their number is 800-282-0880 or check out their website for all the details.

Home Energy Assistance Program (HEAP)

In case you’re having financial difficulties, but you don’t qualify for the Percentage of income billing program, you can sign up for the Home Energy Assistance Program (HEAP). However, your household has to qualify as low-income for HEAP.

If you fulfill this requirement, you can apply by visiting your Community Action Agency and getting a request form. Then, you can call the Home Energy Assistance Program at 800-282-0880 with the filled out request or mail the form to:

Home Energy Assistance Program

P.O. Box 1240 Columbus, OH 43216

Are you located in Franklin County? If yes, please use the special Franklin County phone numbers: 614-644-660 and 614-752-8808.

Of course, you can always call 800-544-6900 to speak to Duke Energy Customer Service representatives.


HeatShare is a decades long program that helps the most vulnerable members of the society. Each year, Duke Energy contributes no less than $100,000 and promises to match each dollar donated by community members. Every single dollar collected this way is used to pay the bills of local residents who cannot afford to pay their winter heating bills.

The Salvation Army leads the HeatShare program. If you want to apply for it, call them at 513-762-5636.

If you want to help out your community members by making a donation, you can use the special part of your electricity bill. Simply write out your donation and enter the donated amount into your final bill payment.

You can help others by mailing a donation in the form of a check or a money order to the following address:

Duke Energy HeatShare Program

139 E. Fourth St. Cincinnati, OH 45202

When you’re filling your checks, make sure they’re payable to The Salvation Army – HeatShare Program.


New Service

Are you moving into the area? You will want to establish a new electric service as soon as possible. To do that, you will need to give Duke Energy the following information:

  • Old address
  • New address
  • Mailing address
  • The date when you want the service to start
  • Your birth date
  • Social security number/federal tax ID
  • Roommate and spouse information

You will need to create credit with Duke Energy before your new service starts.

For additional help, call Duke Energy at 800-544-6900. They work from 7:00 AM to 7:00 PM, Monday to Friday.

Cancel Service

You can cancel your electric service by providing Duke Energy with:

  • Address
  • Mailing address
  • Date you want the service to be cancelled
  • Your date of birth
  • Social security number/federal tax ID

Visit the Duke Energy service page below for more information.

Transfer Service

In case you are moving, but staying within the Duke Energy Ohio service area, you will have to transfer your electric service to your new residence. To transfer a service within the area, you will need to send the following information to Duke Energy:

  • Previous address
  • New address
  • Mailing address
  • Service start date
  • Date of birth
  • Social security number/federal tax ID
  • Information about your spouse/roommate situation

Click below for more information on how to transfer your Duke Energy service.

Property Managers

Are you a property manager? You can request a electric service, by filling out the Duke Energy Ohio online form.

Electric Service Manual

In case you have trouble understanding all the intricacies of Duke Energy electric service, you can visit their website and download a detailed guide to their service. Follow the link below for more information.

Report Power Outage

Call 800-543-5599 to report an power outage or report online below.


Emergency: 800-543-5599

Customer service: 800-544-6900, 7:00 AM to 7:00 PM EST, Monday through Friday

Hearing or speech impaired line: 711

Fraud and scams: 800-777-9898

Environmental issues: 855-355-7042

Mail payments to: Duke Energy P.O. Box 1326 Charlotte, NC 28201-1326

Mail other correspondence to:  Duke Energy 1000 E Main Street Mail Drop WP 890 Plainfield, IN 46168

Before you dig, call: 811 or 800-362-2764

Contact: Duke Energy Ohio Contact


I’m using the payment notifications, but I’m receiving too many texts or emails. How can I stop them?

You can stop receiving payment notifications by sending STOP to 57812. In case you want to stop email notifications, simply change your preferences on your Duke Energy account or follow the unsubscribe link that is sent with each notification.

How much does paperless billing cost?

Paperless billing is completely free to use. No additional charges or fees apply. Your bill will remain the same, but you will start receiving them through email, instead of through post mail.

What’s the quickest way to pay my electricity bills?

To pay your bills quickly, use the Speedpay option to make one-time payments. A convenience fee will be applied. If you don’t want to pay your bill online, you can use your phone to make a payment, deliver the payment in person or send it by mail. Contact Duke Energy at 800-544-6900, from 7:00 AM to 7:00 PM EST, Monday-Friday, for more information.

I requested a service to be established/transferred/cancelled. How long do I have to wait for my request to be processed?

If you have already submitted a request, it will take three business days for Duke Energy to process it.

What is HeatShare?

HeatShare is a charity program run by the Salvation Army. It allows Ohio residents to donate and help their neighbors who have trouble staying current on their bills have electricity. Duke Energy contributes $100,000 each year and promises to match any donation made by residents. Read more about the program here.

Duke Energy asked for my social security number/federal tax ID. Should I give them this information?

Yes. Unless you provide Duke Energy with your social security number or federal tax ID, they will not establish your service. Duke Energy uses this information to confirm your identity and keeps this information secure.

Can someone else request a service in my name?

No. The person requesting the service can only use their own name for the service. You will have to make the request on your own, for security reasons.

There’s a power outage/electric emergency. How can I get help?

If you noticed a power outage or suspect there is an electric emergency, call the emergency line at 800-543-5599.

I’m a visually impaired person. Can I get special bills?

Yes. All Ohio residents can request special bills in the form of large print bills or braille bills. Submit an online request to start receiving special bills.

I don’t understand my bills. How can I get help?

If you do not understand your bill, check out the sample bill at the Duke Energy website. If you need additional help, feel free to call the Customer Service at 800-544-6900, 7:00 AM to 7:00 PM EST, Monday through Friday.