DAYTON POWER AND LIGHT
Bill Pay, Outage, Login, Payment, Phone Number, Customer Service, Outage Map, Bill
This page covers the Dayton Power & Light electric company and their service in the Ohio area. It explains all payment methods, billing information, service data and contacts associated with Dayton Power & Light. The content is divided into four main categories: payment, billing, service and contact.
The payment category explains how you can settle your electric bills and what payment methods are available to Dayton Power & Light customers. Go here if you want to pay your bills online through bill pay, phone, mail or in person. After the payment part, you will find the billing category, which explains all bill items and the billing process of the company. Move to this part if you want to see a sample bill and learn how to read your electricity bill. Similarly, if you want to see your bill history or you need help paying your bills, view the billing category.
The service section explains how you can request a new service as well as how you can restore and cancel an existing service from Dayton Power & Light. Non-residential customers should visit this part of the page for more information. At the bottom of the page, we have listed out some of the commonly asked questions regarding Dayton Power & Light. Review them and if you feel we missed anything, please reach out to our customer service team.
PAYMENT
Online Bill Pay
Pay your bill online with a bank account, credit card, or debit card. Be aware that a $1.95 service charge will apply to all card payments. When you create an online account, you will be able to view and pay your bill, enroll in e-bill, budget billing, and other payment options. You can see up to 24 months of payment history and billing statements, and manage more than one service account with DP&L.
Checking, Savings Account
Make a one time payment without creating an online profile with a checking or savings account through KUBRA EZ-PAY. No service fee apply here. You can also call 888-978-0827 to make a phone payment.
Credit/Debit Card
Without creating an online profile you can make a payment with a credit card or debit card to Dayton Power & Light using KUBRA EZ-PAY. A $1.95 service fee will apply and you cannot pay more than $10,000 this waay.
Automatic Payments
Automatic payments allow you to have your balance withdrawn each month from your choice of bank account. This means your payment will be automatically withdrawn each month to avoid late fees and penalties.
All mail payments must be addressed and mailed to:
Bill Payments:
Dayton Power & Light
P.O. Box 740598
Cincinnati, OH 45274-0598
Cash will not be accepted by mail.
Pay in Person
There are several authorized payment agents near you. Click on the link below, and find a location near you. A $1.50 service fee will apply for payments made in person.
BILLING
View Bill/History
If you sign up for an online account with Dayton Power & Light, you will be able to view current or past billing statements up to 24 months in the past.
Paperless Billing
Dayton Power & Light allows you to sign up for paperless billing and stop receiving paper statements. Under this program, you will receive email or phone notifications whenever a new bill becomes due.
Communication Alerts
Once you sign up with Dayton Power & Light, you will be able to configure your account profile and set up communication alerts for e-billing and other important updates.
Landlord Agreement
If you’re a landlord or a property manager, you can have the electricity automatically transferred back into your name when the tenant moves out or closes their account with Dayton Power & Lights.
Budget Billing
The budget billing program allows you to create a more stable bill by getting rid of seasonal peaks. You can also call 800-433-8500 (Press 2).
Front Dayton Power & Light Bill
Back of Dayton Power & Light Bill
Understanding your Bill
Understand the different areas of Dayton Power and Light on your electric bill.
- Payment due date.
- Your mailing address.
- Your monthly account summary shows your previous balance, current delivery and supply charges, late fees, if applicable, and current account balance.
- Service address indicates the location where electricity was used.
- Next reading date is the day we will read your meter and calculate your next month’s bill.
- Historical usage section offers an energy use comparison of the current period to the last twelve months of usage.
- Average daily kWh and temperature compares current average usage and temperatures to last year’s and last month’s data.
- Usage detail section explains if your bill is estimated or an actual read, billing period dates and meter readings.
- Rate area shows your billing rate and rate code description.
- DP&L contact information is presented so you can reach them by phone or online.
- If paying by mail, return this payment stub with your check to ensure your payment is accurately processed.
- New message center offers seasonal messages and supplier information (if applicable).
- The price-to-compare message provides the price for an electric supplier to beat in order for you to save money. You can use this amount to compare prices offered by suppliers.
- DP&L delivery charges are the utility charges that are associated with the equipment used to bring power to your home or business, billing and customer services and Ohio energy efficiency related programs.
- Supply charges are the charges associated with the generation of electricity, including market-based transmission and ancillary services.
- Your generation supplier is clearly identified including a logo (if provided).
- Each bill includes charges for existing programs to support energy conservation and renewable energy sources.
Ohio Choice
Watch the video below to better understand the Ohio Choice program where you can choose your electrical supplier. If you have any questions, call 800-686-7826.
Payment Assistance
If you have a past due balance, Dayton Power & Light offers 3 types of arrangements. Under the first arrangement, you will pay 1/6 of your past due balance over the next 6 months of billing until the balance is fully paid off. The second agreement functions the same way, but the payments are divided into 9 monthly installments and they cover the next 9 months, based on current monthly estimates. Once the past due balance is paid, any overages will be refunded to the customer at the end of the pay agreement. The third program is the winter heating plan, where the customer pays 1/3 of the total bill throughout winter and then enters into another payment agreement to pay off the remaining balance. This method allows you to avoid any disruption in service during cold winter months.
PIPP Percentage of Income Payment Plan
The PIPP program allows Dayton Power and Light customers to pay a percentage of their gross income towards their utility bills instead of paying the total amount due. The percentage is based off the total household gross income. Read more about this program by visiting the links below.
SERVICE
New Service
If you need to establish service and you’re currently not a Dayton Power and Lights customer, call 800-433-8500. Allow up to 3 business days for the service request to be processed and the service to start. You will need to provide the customer service center with the following information: name and date of birth, address, phone number, drivers license, and social security number. DP&L will perform a credit check once these items are submitted.
Business/Non-Residential Customers
Non-residential customers should call the Business Solutions center at 800-253-5801 to start, stop, or transfer service.
Stop Service/Transfer
Residential accounts can request to end their service or transfer it, if they have a DP&L account. If you do not have an online account registered, you will need to provide the account number and zip code.
Construction Center
If you have a construction project, such as a new residential service, new business/non-residential service, a temporary service, or if you want to upgrade a residential or a non-residential service, click on the link below for more information. You can also call 800-424-5578.
Restore Service
To restore service at your address, you will need to pay any outstanding balances and you may be required to post a security holding deposit. If you cannot pay the outstanding charges, you can explore one of three payment assistance agreements. Call the Customer Service at 800-433-8500 (8 AM-5 PM, Monday-Friday) with your confirmation/receipt number. If you want the same day connection, you must call before 3:00 PM. Requests placed after 3:00 PM will be connected on the next business day.
Report Power Outage/Status/Map
If you would like to report a power outage, get the status of a current power outage, or see the power outage map, go through the links below. You can also call 877-4OUTAGE or 877-468-8243.
CONTACT
General Mail Correspondence
DPL Inc. P.O. BOX 1247 Dayton, Ohio 45401-1247
Residential Customer Service: 800-433-5800
Residential Customer Service: 937-331-3900 (Spanish)
Business Customer Service: 800-253-5801 (English/Spanish)
TTY-TTD: 800-750-0750
Email: Email DPL Inc
Customer Service: Contact Page
Payments
Dayton Power & Light P.O. Box 740598 Cincinnati, OH 45274-0598
Pay Checking/Savings Account: 888-978-0827
Credit Debit Card: 888-978-0828
Phone Numbers
Residential: 800-433-5800
Business: 800-253-5801
TTY-TTD: 800-750-0750
Construction: 800-424-5578
Customer Credit and Collections: 937-331-3901 or 866-801-7371
Media: 937-224-5940
Ohio Electric Choice: 800-929-8646
Report an Outage: 1-877-4outage 877-468-8243
Supplier Accounts Payable: 877-468-8243
Tree Trimming: 888-582-3213
