AMERICAN ELECTRIC POWER AEP
AEP Power Company, Bill Pay, Phone Number, Login, Address
This page pertains to AEP Ohio and their electricity service. You will find everything related to payments, billing, electric service and AEP contacts. For easier navigation, we’ve divided all the information to the following categories: payment, billing, service, contacts and FAQs.
The payment category contains all supported payment methods. Here, you can choose to pay your bills with Autopay, online, by phone, mail or in person. Additional charges may apply depending on your payment method. The billing category explains how the AEP Power Company of Ohio bills are read, how you can sign up for paperless billing, as well as how you can apply to discount programs and budget plans. Go here to find information about billing scams and frauds.
The service category explains how you can start a new service or transfer an existing one to your name. Here, you will also find out how you can end your electric service with AEP Ohio as well as how to report power outages and help others pay for their service. Under the contacts category, you will find all AEP Ohio contacts. Go here if you’re looking for a quick way to speak to company representatives.
In the end, check out the FAQs category and browse through the questions listed there. If you need additional help after reading the frequently asked questions, feel free to contact AEP Ohio at 800-672-2231.
Online Bill Pay
You can pay your bills online using a checking account, credit or debit cards and eChecks.
Checking account payments come with no additional charges. If you decide to pay your bills with a checking account, you can schedule payments in advance. Be aware that you must be enrolled in the paperless billing system to pay bills with a checking account.
Similarly, you can pay pay your bills online using credit or debit cards and eChecks. However, in this case, you will not be able to schedule payments and you will be billed a $1.85 convenience fee.
Automatic Monthly Withdrawal ACH
If you don’t want to worry about your electric bills, you can sign up for Autopay and your bank account will be automatically billed when your bills become due. No additional fees or charges.
If you opt for automatic payments, you should understand that it might take up to 6 weeks for the automatic withdrawals to start.
Make an immediate payment by credit card, ATM card or e-check. Business customers must use e-check only. There will be a $1.85 fee charged for all transactions by BillMatrix. The BillMatrix phone number is 800-611-0964. After making a payment online with your credit/debit card or e-check, you will receive a notice within 24 hours. Payments cannot be posted in advance, immediate payments only.
Pay by check, cash or money order in person. Payments must be under $10,000 USD for in person transactions.
Call 800-611-0964. AEP uses BillMatrix for quick pay payments by phone. Pay by credit card, debit card, electronic check, ATM cards. For business accounts, e-check only. Have your account number from AEP ready when calling. A $1.85 charge will apply for over the phone payments. Any payments after 4:00 PM will post the next business day.
Use the return envelope that comes with your American Electric Power bill, if you do not have one, the mailing address is below.
Address: AEP OHIO PO Box 371496 Pittsburgh PA 15250-7496
Overnight Payments: American Electric Power 371496 500 Ross St 154-0470 Pittsburgh PA 15262-0001
One Time Payment
Residential customers pay by electronic check, credit card, debit card, ATM cards. Business customers pay electronic check only. $1.85 service fee will applied by BillMatrix.
If you want to sign up for paperless billing and pay directly to American Electric Power:
If you would like to view your current bill or bill history from AEP, visit the link below. Also, view back 13 months or last 100 recent transactions.
Paperless billing comes with an added feature. If you opt in, you will also gain access to your bill history.
Enroll in paperless billing for your AEP account. Your monthly bill will be delivered by email eliminating the need for paper. You will also get notifications, and be able to view your billing history at any time. This service is 100% free when you use your checking account to make payments.
You can choose how AEP communicates with you in regards to your electric account. You can also sign up for alerts for billing and payments.
Understanding Billing Statements
Do you have trouble understanding your bill? Continue reading for detailed explanations of each bill item.
- Generation Service represents the price of the electricity that you used within the billing period.
- As its name suggests, Transmission Service represents the costs of transporting electricity to local electric stations.
- Distribution Service is the cost of sending the electricity to your home.
- Customer Charge includes costs for various customer services, including electricity meters, meter readings and billing. For residents, this charge is $8.40, regardless of their usage.
- Retail Stability Rider represents a special item that allows AEP Ohio to recover the Generation Service (from 2012 to 2015) that was postponed.
- Deferred Asset Phase-In Rider is similar to Retail Stability Rider, but it covers the Distribution Service charges since 2000.
- Phase-In Recovery Rider is a charge that lets AEP Ohio recover the fuel expenses that were not billed to customers during the billing period between 2009 and 2011.
If the previous explanation wasn’t clear enough for you, check out the AEP Ohio sample bill on the link below.
Budget Plan/Average Monthly Payments
Average your monthly bill over 12 months to avoid sudden increases if your usage goes up. You can enroll by calling the 24 hour customer service solutions phone number at 800-672-2231 or by clicking the link below.
On the budget plan, customers pay the same amount each month, regardless of their use. However, this does not mean that your bill will be lower. It will only be spread through the entire year more evenly. In the end, you will pay the same amount. The budget plan only helps you avoid high seasonal expenses by distributing your costs.
Payment Assistance Programs
Ohio PIPP Plus will help make your electric payments more affordable on a year-round basis. Households with a gross annual income at or below 150% of the federal poverty guidelines, ($36,450 for a family of 4) are eligible to participate in the PIPP Plus. You can click the links below or call the Ohio Development Services Agency 800-282-0880 or the Public Utilities Commission of Ohio at 800-686-7826.
- Payment Assistance Programs Overview
- Ohio Development Services Agency
- Public Utilities Commission of Ohio
Low-Income Home Energy Assistance Program (LIHEAP)
If you’re having trouble with your electricity bill, American Electric Power works with non-profits and federal organizations that provide help and assistance to low income earners in the state of Ohio. Below are links to LIHEAP, one time payment extensions and extended payment agreement.
- One-Time Payment/Extended Payment Overview
- One-Time Payment Extension (Login)
- Extended Payment Agreement
- Winter Bill Help
Scams & Frauds
Criminals often pose as service representatives and demand immediate payments to prevent service shut-off. This can happen by mail, phone, email or even in person.
If you suspect someone is trying to fraud you, call 800-672-2231 to report the issue. AEP Ohio collaborates with the police and the local government to put an end to all frauds and scams.
Start New Service
If you’re not a current American Electric Power customer or you’re an existing customer that wants to start new service at another property. Business accounts should contact AEP customer service center at 800-672-2231.
If you’re moving elsewhere, you will need to cancel your electric service and close your account with AEP Ohio. You can do that by filling out the form below.
If you’re moving within the AEP Ohio service area, you will need to transfer your service on the new address to your name. Complete the following form to transfer the service.
You can request changes to your current electricity service by filling out the form listed below. This way, you can relocate or remove your electric service drop or meter, cancel a temporary service or request more power to supply your increased needs.
Donate To Help Others
In collaboration with Dollar Energy Fund, AEP Ohio runs a charity program that aims to help local residents who have trouble paying for their electric bills.
Report Power Outage/Power Outage Map
If you have noticed a power outage, report the issue as soon as you can. You can call the AEP Ohio emergency line at 800-672-2231 or fill out the online form. If the outage was caused by a powerful storm, report the issue only if there’s a safety hazard.
Request A Letter Of Credit
If you would like to request a letter of credit from AEP, login to your account.
Meter Reading Schedule
Once a month AEP will read the meters in the service area. If they are not able to read the meter, they can estimate your usage based on past bills. You can view your meter reading schedule by using the link below.
Builders and contractors can request temporary service for construction sites, upgrade service, permanent service for new homes and permanent service for new businesses.
Third Party Release
Give third party authorization to access energy usage information.
AEP Corporate Headquarters
1 Riverside Plaza OH, 43215-2372
Email: Email Headquarters
Residential Customer Sevice Phone: 800-672-2231
Business Customer Service Customers: 888-710-4237
Hazards Customer Service Needs: 800-672-2231
Underground Lines: 800-362-2764
External Affairs Managers
If you’re a member of the local government or a non-profit organization and you need assistance, please contact the external affairs manager for your area.
I can’t understand my bill. How can I get help?
You can also fill the online form to report an outage. Make sure to subscribe to PSO’s mobile alerts to always stay updated.
Can I view my payment history?
I paid my bills, but my balance stayed the same. What should I do?
The payment date on the website is not the date I made the payment. What’s going on?
I’m a senior citizen and I can’t afford to pay my bills. Where can I get some help?
Visit the official AEP Ohio website for more information about their discount programs.
There’s a power outage. Who should I call?
AEP Ohio is flooded with calls during and shortly after major storms. Bear in mind that you might not be able to talk to a representative over the phone in such cases.