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AMERICAN ELECTRIC POWER AEP

AEP Power Company, Bill Pay, Phone Number, Login, Address

This page pertains to AEP Ohio and their electricity service. You will find everything related to payments, billing, electric service and AEP contacts. For easier navigation, we’ve divided all the information to the following categories: payment, billing, service, contacts and FAQs.

The payment category contains all supported payment methods. Here, you can choose to pay your bills with Autopay, online, by phone, mail or in person. Additional charges may apply depending on your payment method. The billing category explains how the AEP Power Company of Ohio bills are read, how you can sign up for paperless billing, as well as how you can apply to discount programs and budget plans. Go here to find information about billing scams and frauds.

The service category explains how you can start a new service or transfer an existing one to your name. Here, you will also find out how you can end your electric service with AEP Ohio as well as how to report power outages and help others pay for their service. Under the contacts category, you will find all AEP Ohio contacts. Go here if you’re looking for a quick way to speak to company representatives.

In the end, check out the FAQs category and browse through the questions listed there. If you need additional help after reading the frequently asked questions, feel free to contact AEP Ohio at 800-672-2231.

PAYMENT

Online Bill Pay

You can pay your bills online using a checking account, credit or debit cards and eChecks.

Checking account payments come with no additional charges. If you decide to pay your bills with a checking account, you can schedule payments in advance. Be aware that you must be enrolled in the paperless billing system to pay bills with a checking account.

Similarly, you can pay pay your bills online using credit or debit cards and eChecks. However, in this case, you will not be able to schedule payments and you will be billed a $1.85 convenience fee.

Automatic Monthly Withdrawal ACH

If you don’t want to worry about your electric bills, you can sign up for Autopay and your bank account will be automatically billed when your bills become due. No additional fees or charges.

If you opt for automatic payments, you should understand that it might take up to 6 weeks for the automatic withdrawals to start.

Credit/Debit Card

Make an immediate payment by credit card, ATM card or e-check. Business customers must use e-check only. There will be a $1.85 fee charged for all transactions by BillMatrix. The BillMatrix phone number is 800-611-0964. After making a payment online with your credit/debit card or e-check, you will receive a notice within 24 hours. Payments cannot be posted in advance, immediate payments only.

Person

Pay by check, cash or money order in person. Payments must be under $10,000 USD for in person transactions.

Phone

Call 800-611-0964. AEP uses BillMatrix for quick pay payments by phone. Pay by credit card, debit card, electronic check, ATM cards. For business accounts, e-check only. Have your account number from AEP ready when calling. A $1.85 charge will apply for over the phone payments. Any payments after 4:00 PM will post the next business day.

Mail

Use the return envelope that comes with your American Electric Power bill, if you do not have one, the mailing address is below.

Address: AEP OHIO PO Box 371496 Pittsburgh PA 15250-7496

Overnight Payments: American Electric Power 371496 500 Ross St 154-0470 Pittsburgh PA 15262-0001

One Time Payment

Residential customers pay by electronic check, credit card, debit card, ATM cards. Business customers pay electronic check only. $1.85 service fee will applied by BillMatrix.

Paperless Billing

If you want to sign up for paperless billing and pay directly to American Electric Power:

BILLING

Payment Activity

If you would like to view your current bill or bill history from AEP, visit the link below. Also, view back 13 months or last 100 recent transactions.

Billing History

Paperless billing comes with an added feature. If you opt in, you will also gain access to your bill history.

Paperless Billing

Enroll in paperless billing for your AEP account. Your monthly bill will be delivered by email eliminating the need for paper. You will also get notifications, and be able to view your billing history at any time. This service is 100% free when you use your checking account to make payments. 

Communication Alerts

You can choose how AEP communicates with you in regards to your electric account. You can also sign up for alerts for billing and payments.

Understanding Billing Statements

Do you have trouble understanding your bill? Continue reading for detailed explanations of each bill item.

  • Generation Service represents the price of the electricity that you used within the billing period.
  • As its name suggests, Transmission Service represents the costs of transporting electricity to local electric stations.
  • Distribution Service is the cost of sending the electricity to your home.
  • Customer Charge includes costs for various customer services, including electricity meters, meter readings and billing. For residents, this charge is $8.40, regardless of their usage.
  • Retail Stability Rider represents a special item that allows AEP Ohio to recover the Generation Service (from 2012 to 2015) that was postponed.
  • Deferred Asset Phase-In Rider is similar to Retail Stability Rider, but it covers the Distribution Service charges since 2000.
  • Phase-In Recovery Rider is a charge that lets AEP Ohio recover the fuel expenses that were not billed to customers during the billing period between 2009 and 2011.

 

If the previous explanation wasn’t clear enough for you, check out the AEP Ohio sample bill on the link below.

Budget Plan/Average Monthly Payments

Average your monthly bill over 12 months to avoid sudden increases if your usage goes up. You can enroll by calling the 24 hour customer service solutions phone number at 800-672-2231 or by clicking the link below.

On the budget plan, customers pay the same amount each month, regardless of their use. However, this does not mean that your bill will be lower. It will only be spread through the entire year more evenly. In the end, you will pay the same amount. The budget plan only helps you avoid high seasonal expenses by distributing your costs.

Payment Assistance Programs

Ohio PIPP Plus will help make your electric payments more affordable on a year-round basis. Households with a gross annual income at or below 150% of the federal poverty guidelines, ($36,450 for a family of 4) are eligible to participate in the PIPP Plus. You can click the links below or call the Ohio Development Services Agency 800-282-0880 or the Public Utilities Commission of Ohio at 800-686-7826.

Low-Income Home Energy Assistance Program (LIHEAP)

If you’re having trouble with your electricity bill, American Electric Power works with non-profits and federal organizations that provide help and assistance to low income earners in the state of Ohio. Below are links to LIHEAP, one time payment extensions and extended payment agreement.

Scams & Frauds

Criminals often pose as service representatives and demand immediate payments to prevent service shut-off. This can happen by mail, phone, email or even in person.

If you suspect someone is trying to fraud you, call 800-672-2231 to report the issue. AEP Ohio collaborates with the police and the local government to put an end to all frauds and scams.

SERVICE

Start New Service

If you’re not a current American Electric Power customer or you’re an existing customer that wants to start new service at another property. Business accounts should contact AEP customer service center at 800-672-2231.

Stop Service

If you’re moving elsewhere, you will need to cancel your electric service and close your account with AEP Ohio. You can do that by filling out the form below.

Transfer Service

If you’re moving within the AEP Ohio service area, you will need to transfer your service on the new address to your name. Complete the following form to transfer the service.

Upgrade Service

You can request changes to your current electricity service by filling out the form listed below. This way, you can relocate or remove your electric service drop or meter, cancel a temporary service or request more power to supply your increased needs.

Donate To Help Others

In collaboration with Dollar Energy Fund, AEP Ohio runs a charity program that aims to help local residents who have trouble paying for their electric bills.

Report Power Outage/Power Outage Map

If you have noticed a power outage, report the issue as soon as you can. You can call the AEP Ohio emergency line at 800-672-2231 or fill out the online form. If the outage was caused by a powerful storm, report the issue only if there’s a safety hazard.

Request A Letter Of Credit

If you would like to request a letter of credit from AEP, login to your account.

Meter Reading Schedule

 Once a month AEP will read the meters in the service area. If they are not able to read the meter, they can estimate your usage based on past bills. You can view your meter reading schedule by using the link below.

Builders/Contractors

Builders and contractors can request temporary service for construction sites, upgrade service, permanent service for new homes and permanent service for new businesses.

Third Party Release

Give third party authorization to access energy usage information.

CONTACT

AEP Corporate Headquarters

1 Riverside Plaza OH, 43215-2372

Phone: 614-716-1000

Email: Email Headquarters

AEP Ohio

Residential Customer Sevice Phone: 800-672-2231

Business Customer Service Customers: 888-710-4237

Payments: 800-611-0964

Hazards Customer Service Needs: 800-672-2231

Underground Lines: 800-362-2764

Email: Email AEP Ohio

External Affairs Managers

If you’re a member of the local government or a non-profit organization and you need assistance, please contact the external affairs manager for your area.

Frank Dargham
Community & Customer
Experience Acct Mgr
700 Morrison Road
Gahanna, OH 43230
614-883-7965
E-mail: fadargham@aep.com

Anthony DeBord
Community & Customer
Experience Acct Mgr
701 Hardin Drive
Chillicothe, OH 45601
740-774-7188
E-mail: amdebord@aep.com

Jina Duplain
Community & Customer
Experience Acct Mgr
301 Cleveland Avenue SW
Canton, OH 44702
330-438-7749
E-mail: jrduplain@aep.com

Paul Prater
Community & Customer
Experience Acct Mgr
777 Hopewell Drive
Heath, OH 43056
740-349-4053
E-mail: pdprater@aep.com

John E. Recker
Community & Customer
Experience Acct Mgr
430 Emma Street
Findlay, OH 45840
419-420-3017
E-mail: jerecker@aep.com

Brett Schmied
Community & Customer
Experience Acct Mgr
700 Morrison Road
Gahanna, OH 43230
614-883-6876
E-mail: beschmied@aep.com

QUESTIONS?

I can’t understand my bill. How can I get help?

If you are struggling to understand your bill, you can check out the sample bill here and go through all bill item descriptions. In case you need additional help, don’t hesitate to contact the AEP Ohio Customer Service at 800-672-2231.

You can also fill the online form to report an outage. Make sure to subscribe to PSO’s mobile alerts to always stay updated.

Can I view my payment history?

Yes. When you register for an online account, you can view your payment history up to 13 months back or 100 most recent transactions.

I paid my bills, but my balance stayed the same. What should I do?

If you’ve just made the payment, allow up to three business days for the payment to be processed.

The payment date on the website is not the date I made the payment. What’s going on?

This is not something you should worry about. AEP Ohio displays the date the payment was processed, not the date you made the payment. However, they still honor your payment date.

I’m a senior citizen and I can’t afford to pay my bills. Where can I get some help?

If you can’t afford to pay your bills, you can apply for payment assistance or budget plans that will help you stay current on your electricity bills.
Visit the official AEP Ohio website for more information about their discount programs.

There’s a power outage. Who should I call?

To report a power outage, contact AEP Ohio at 800-672-2231. If the outage was caused by a major storm, you should only report problems that represent safety hazards.

AEP Ohio is flooded with calls during and shortly after major storms. Bear in mind that you might not be able to talk to a representative over the phone in such cases.

Does AEP Ohio make reimbursements for damage caused by power outages?

No, AEP Ohio is not responsible for any damages caused by outage-related problems. However, you should still check with your insurance agent, as your insurance plan might cover for some damage.

Can I receive notifications about my electric service?

Yes, but you will need to change your preferences and opt in to receive alerts from AEP Ohio.

Will I get notified about power outages in the area?

Yes. If you choose to receive alerts you will receive notifications about all power outages that occur in your area. You will also receive a special follow-up message if your home has been affected by an outage.

Why can’t AEP Ohio tell me when my service will be reinstated after an outage?

It’s very hard to predict how long repairs will take. Check up on the AEP Ohio website regularly to find the latest information about all the power outages and repairs taking place.

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