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FAQ's

Is Energy Choice available to all Ohio electricity and natural gas consumers?

No. Customers who rely on municipal power systems or participate in assistance programs, such as Percentage of Income Payment Plan (PIPP) cannot apply for the Energy Choice Ohio program. Members of co-ops are also not eligible for participation in the program.No. Customers who rely on municipal power systems or participate in assistance programs, such as Percentage of Income Payment Plan (PIPP) cannot apply for the Energy Choice Ohio program. Members of co-ops are also not eligible for participation in the program.​

I switched suppliers. Who should I call in the case of a power outage?

Energy Choice Ohio allows you to change your natural gas or electricity supplier, but your local distributor remains the same. This means you should still contact your local distribution company if you experience any service problems or power outages.

I want to terminate my contract early. What are my options?

Always check the early termination policy of your supplier before you enroll in any program. It’s essential that you go through all the terms carefully, because you may be required to pay a termination fee if you decide to end your contract early.

If you’re unsure, feel free to examine the list of questions you should ask the supplier before you sign a contract with them.

Will I forced to choose a new supplier?

No. The choice is voluntary – you have no obligation to choose any specific supplier.

Does the Energy Choice program guarantee to reduce my expenses?

There are no guarantees that you will save money by switching suppliers. People decide to change their providers for a variety of reasons that are not always financial in nature – some want a fixed rate plan, while others want a company that invests in renewable energy sources. Feel free to check the Why Switch? page to learn more about the options that are available to you.

Are there any deadlines when it comes to choosing a service provider?

No, there are no specific deadlines. You don’t have to rush your decision. If you don’t choose a new service provider, you will continue receiving service from your current supplier. However, keep in mind that some offers are time sensitive – they may not be available on a regular basis.

A company just called me and offered a special deal on my electric or natural gas service. How can I determine if this is a legit offer?

The Public Utilities Commission of Ohio certifies all energy marketers, providers and suppliers, which have to meet strict guidelines to receive an official certificate. If you’re unsure whether a company is legit, check out the list of all certified suppliers.

Can my choice of energy supplier affect how the local distribution company treats me as a customer?

No. Your local distribution company will still provide you with an equally reliable service, regardless of your choice of energy supplier. This does not affect your investment in the local community and infrastructure.

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